Florachron

Thank you for visiting our Etsy shop. To protect your rights and privacy, we have established the following privacy policy to ensure that your personal information is handled with care and used appropriately in compliance with Etsy's policies and legal requirements.
1. Information Collection and Use
When you place an order in our Etsy shop, we collect the information you provide, such as your name, address, email, payment information, and order details. We use this information for the following purposes:
Order Processing: To process your order, arrange shipping, and provide order updates.
Customer Service: To handle returns, refunds, and customer inquiries.
Legal Compliance: To fulfill our legal obligations, such as tax and regulatory requirements.
We do not sell or share your personal information with third parties, except for service providers necessary to fulfill your order (e.g., payment processors, shipping companies).
2. Customized Product Policy
No Returns or Exchanges for Custom Products: All customized products are uniquely designed for each customer. Once an order is confirmed and enters the production process, we do not accept returns or exchanges due to the personalized nature of these items.
Mock-up Confirmation Process: After a custom order is confirmed, we will send a mock-up via Etsy Message within 24 hours. You must confirm the mock-up within 24 hours of receipt. If we do not receive a response within this time frame, we will proceed with production based on the provided mock-up design.
3. Return Policy
Returns for Non-Custom Products: For eligible non-customized products, you may request a return within 14 days of receiving the item. The returned item must be unused and in its original packaging.
Return Shipping Costs: The customer is responsible for the cost of return shipping. Please send returns to our designated warehouse:
¡Designated Warehouse Address: Room 304, Building 1, Internet Village, Mengxiang Town, Yuhang District, Hangzhou City, China
Return Confirmation and Refund: We will process a refund within 14 days after receiving and verifying that the returned item is in its original condition. Refunds will be issued to the original payment method.
Exchanges Due to Quality Issues or Damage During Shipping: If a product has quality issues or is damaged during shipping, it is eligible for return or exchange. In such cases, we will usually replace the product for the customer free of charge.
Exchanges by Customer Choice: If a customer chooses to exchange a product for reasons other than quality issues (e.g., size or color preference), the customer will be responsible for both the return shipping cost and the shipping cost of the new item.
4. Data Security and Protection
We implement strict technical and organizational measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of any information you transmit to us.
5. Compliance with Etsy Platform Policies
As an Etsy seller, we fully comply with Etsy's Seller Policies. These policies include, but are not limited to:
Transparency with Buyers and Sellers: We will maintain transparency in all transactions to ensure all communication and product information are accurate.
Timely Communication: In the event of any issues, we will maintain timely communication with buyers through Etsy Messages to ensure problems are resolved quickly.
Dispute Resolution: In the case of disputes, we will actively cooperate with Etsy's resolution procedures and policies.
6. Third-Party Service Providers
To complete your order, we may share necessary personal information with third-party service providers (e.g., payment processors, shipping companies). These third-party service providers are limited to performing specific functions and are obligated to protect your information in accordance with their own privacy policies.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the Privacy Policy will be updated. We encourage you to review this page regularly to stay informed about how we are protecting your information.
8. Contact Information
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us via Etsy Message or email.