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Reviews
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Mariah on Oct 9, 2026
5 out of 5 starsIt is a very good item, surprisingly durable and thick! If your worried about getting a flimsy case that wont secure your phone you wont be disappointed with this. Super happy!
Jenny responded on Oct 11, 2026
Thank you so much for your kind words! I'm so happy you loved your new case! ✨✨✨
About Mooncodes
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
More information
Frequently asked questions
Made to Order
At Mooncodes, all items are made to order. Each product is created especially for you with care and attention to detail 🤍 Our goal is to offer high-quality personalized products and a smooth, transparent shopping experience.If you have any questions, feel free to contact us through Etsy messages before placing your order.
RETURNS AND REPLACEMENTS POLICY
All items are made to order and carefully inspected before shipping. We only accept returns or replacements for manufacturing defects, such as printing errors or receiving the wrong model. Please contact us within 5 days of delivery with clear photos of the issue. Normal wear and tear or damage caused by use is not considered a defect, and we are not responsible for damage to your device.
Can I exchange my case if I order the wrong model?
No. Each case is made specifically for you based on the selected design, phone model, case type, and finish. Because of its personalized nature, we're unable to resell returned items, as it's very unlikely someone else would want the exact same combination from our wide selection of designs, phone models, and finishes. We truly appreciate your understanding 💌
Cancellations
Cancellations are accepted within the first 6 hours after purchase. Once your order enters production, we're no longer able to cancel it.
Customer Support
Please contact us through Etsy messages for any questions or concerns.We typically respond within 12–24 business hours.Our goal is to provide friendly, clear, and helpful customer support.
Custom and personalized orders
All custom and personalized orders are made to order. Please make sure to select the correct phone model when placing your order. Due to the personalized nature of these items, returns or exchanges are not accepted, unless the item arrives damaged or defective.
Shipping
Orders are shipped via trusted third-party carriers. Once your order ships, you'll receive a tracking number.Shipping times are estimates and may vary due to factors beyond our control, such as carrier delays, customs, weather, or peak seasons. Please be sure your shipping address is correct at checkout, as we're unable to take responsibility for orders sent to an incorrect address provided by the buyer.
⚠️ Custom Items & Copyright Notice
Please note that we do not accept or reproduce any images, logos, or designs that are protected by copyright, trademark, or intellectual property rights unless you can provide official authorization for their use.By submitting your design, you confirm that you have the legal rights and permission to use the image. We reserve the right to refuse or cancel any order that includes copyrighted or trademarked material without proper authorization.Thank you for your understanding and cooperation.