NorthAndMindStudio

Privacy Policy for North & Mind Studio
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you are ordering. Payments are processed entirely by Etsy Payments; I never receive or store your credit card or other payment details.
You may also choose to provide me with additional personal information if you contact me directly, for example when you send me a question about a product or a download through Etsy Messages.
My shop sells digital downloads only. Nothing is physically shipped to you, and I do not collect any information beyond what is needed to deliver the files you purchased and to support you as a customer.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order (including giving you access to your digital files), to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, for example if you have expressly agreed to receive marketing messages from me;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and improving my services, and (b) compliance with the Etsy Seller Policy and Etsy Terms of Use.
I do not send marketing messages without your prior consent, and I do not sell or rent your personal information to anyone.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and to comply with my obligations under both the Etsy Seller Policy and the Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as cloud storage and accounting or tax software. I will share your personal information with these third parties only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, or security or technical issues; or (d) protect the rights, property, and safety of my customers or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Under Swiss law, business and accounting records must be kept for ten years; I therefore generally retain order-related data for the following time period: 10 years.
5. Transfers of Personal Information Outside the EU and Switzerland
I am based in Switzerland and may store and process your information through third-party hosting services located in the United States and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU/EEA or Switzerland, I rely on service providers that are certified under the EU-U.S. Data Privacy Framework (including its Swiss-U.S. extension) or on recognised standard contractual clauses as the legal basis for the transfer.
6. Your Rights
If you reside in certain territories, including the EU/EEA, the United Kingdom, or Switzerland, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store data for legal reasons), I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU/EEA and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. If you reside in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC).
7. How to Contact Me
For purposes of EU data protection law and the Swiss Federal Act on Data Protection, I, Jessica Manser, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy Messages or at northandmind@outlook.com. Alternatively, you may write to me at: Jessica Manser, P.O. Box (Postfach), 8166 Niederweningen, Switzerland.
If you contact me to access, correct, or delete personal information that is held by Etsy rather than by me, please note that I can only handle the data I hold myself; for data held by Etsy, please contact Etsy directly via Etsy.com/help.