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Frequently asked questions
After purchasing a template, how do I access the file, and how long does it take?
Instant Access!
Our files are available immediately after purchase. You'll receive an email with an "instructions" PDF. Follow the link in the PDF to access your template in Canva (don't forget to check your junk mail).
You will also have perpetual access to the purchased file in your Etsy account. Simply navigate to Profile -> Purchases -> Download Files.
What can I edit? Can I customize my design to suit event theme?
Yes, absolutely! You can customize the following elements:
- Text size, color, and font style
- Depending on the invite, background color can be added or changed
- You can upload your own image or photo
- Specific artwork or design may not be editable
*Please note that the template size cannot be edited. However, if you need custom sizing, please contact me.
What do I need to edit -do I need any extra software?
No, you don't need any extra software. After your purchase is confirmed, simply click the link provided in the PDF sent to your email. This will take you to a template in Canva (free), which you can access in your browser. Once you've made your edits, you can download the file as a PDF, PNG, or JPEG.
Are your templates easy to navigate and edit for beginners?
Yes, our templates are very user-friendly and come with step-by-step instructions (although many don't even need these). No advanced design skills required.
How can I receive support if I encounter any technical issues?
If you encounter any issues or have questions while editing a template, please reach out to us through Etsy's messaging system and I'd be happy to assist you and provide guidance.
What card stock do you recommend?
For small prints, we recommend printing on heavy matte card stock (100-130 lb) for best results.
Though it is highly recommended to check your printer’s guidelines first to ensure that card stock is compatible.
If printing at home we recommend running a test print before bulk printing. If home print is not up to your standards we recommend printing professionally. For larger prints we recommend printing on foam board or mounted cardstock. Ask your print shop for recommendations.
Please keep in mind:
•Due to differences in ink, monitor, and printer settings, colors may vary slightly when printed
Custom and personalized orders
Due to the nature of the digital templates we sell, it is the customer’s responsibility to ensure that the design, including spelling, grammar, and layout, is correct before printing. We are not responsible for any errors or costs incurred as a result.
All of our products are for personal use only. Reselling and commercial use are strictly prohibited. As these are digital products, we do not offer refunds or exchanges. Thank you for respecting our terms!