PlumtreePublishing

Last updated 16 October 2026

THE SHORT VERSION
We collect only what we need to make and post your book. We never sell your information, and we never add you to a mailing list from an Etsy order. You can ask us to see, correct or delete your information at any time.

WHO WE ARE
Plumtree Publishing makes personalised books for early learners. We decide how your information is used, so under UK data protection law we are responsible for it. You can reach us through Etsy messages, by email at hello@plumtreepublishing.store, or by post at Plumtree Publishing, 5 Brayford Square, London, E1 0SG, United Kingdom.

WHAT WE COLLECT, AND WHY
When you order, Etsy gives us your name, your delivery address and the personalisation details you type in. These might be your child's first name, or for some books their favourite colour or the names of family and friends to include. We use these only to make, print and post your book, and to contact you about your order. Etsy takes your payment, and we never see your card details. If you message us, we keep the message so we can help you. We also keep a record of each sale, which the law requires.

WHO WE SHARE IT WITH
Etsy, which runs the shop and takes payment, and our printer, which prints the book and posts it to you. They use your information only to provide their service to us. Some of these services are based in, or keep information in, the United States. When information leaves the UK, it is protected by the safeguards UK law requires.

HOW LONG WE KEEP IT
A book personalised for your child: we keep the details you gave us and the book's files for one month after the book is posted, in case it needs reprinting, then delete them.
Sales records: as long as the law requires, usually six years.
Messages: as long as we need them to help you.

CHILDREN
Our books are for children, but our shop is for grown-ups, and we only take information about a child from a parent, carer or other adult ordering for them. Some books are personalised with just a first name. Others ask for a few more details, such as the child's favourite colour, or the names of family members and friends to include in the puzzles. We ask only for what that book needs, we use it only to make that book, and we never use it for anything else or share it beyond our printer. If a detail is optional, you can leave it out.

YOUR RIGHTS
You can ask to see the information we hold about you, to have it corrected or deleted, or to object to how we use it. Message us and we will reply within one month. If you are unhappy, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office: ico.org.uk, telephone 0303 123 1113.

CHANGES
If we change this policy, we will update it here and change the date at the top.