PostersByRenwick

Copy and paste this into Etsy’s “Right of withdrawal form and shop-wide terms and conditions” box. I've tailored it to your posters, framed artwork and books.

## Right of Withdrawal and Returns Policy – Posters by Renwick

**Business name:** Renwick Publishing\
**Shop:** Posters by Renwick

### 1. Right of Withdrawal for EU Customers

Customers residing in the European Union generally have the right to withdraw from a purchase of eligible goods within 14 days of receiving their order, without giving a reason, subject to applicable legal exceptions.

To exercise this right, customers must notify us clearly within the withdrawal period by contacting us through Etsy.

Customers must return the goods within 14 days of notifying us of their decision to withdraw. Unless otherwise agreed or legally required, customers are responsible for the direct cost of returning unwanted goods.

Refunds will be processed in accordance with applicable consumer law, including the refund of standard outbound delivery costs where required. We may withhold reimbursement until we have received the returned goods or evidence that they have been sent, whichever occurs first, where permitted by law.

### 2. Exceptions

The right of withdrawal does not apply to goods that fall within applicable legal exceptions. These may include personalised or custom-made items produced to a customer's individual specifications and certain digital content once supply has begun with the required consent and acknowledgement.

### 3. Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or incorrect, please contact us through Etsy as soon as possible and provide photographs where appropriate. We will work with you to resolve the issue in accordance with your statutory rights.

Nothing in this policy affects any consumer rights that cannot legally be excluded or restricted.

### 4. Returns and Refunds

Please contact us through Etsy before returning an item so that we can provide the appropriate return instructions.

Returned items should be packaged securely to prevent damage in transit. This does not affect your right to handle goods as reasonably necessary to inspect their nature, characteristics and functioning.

### 5. Contact

For withdrawal requests, returns or questions about an order, please contact **Posters by Renwick through Etsy Messages**.

Important: This is a practical draft, not a legal determination of your obligations. Because you sell physical artwork and may sell framed or made-to-order prints, make sure the policy matches how you actually fulfil orders. The UK and EU rules can differ, and personalised products are not automatically exempt just because they are printed to order.

For the checkbox underneath, don't tick it simply to bypass the warning. It refers to an EU dispute-resolution platform, and you should check whether the wording is still applicable to your shop before enabling it.