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Frequently asked questions
What if I can't get my document to open/work?
Here are some reasons you may be experiencing issues with your printable PDF document:
-The file may be opening in preview mode OR in your computer's default reader.
-Your version of free Adobe Reader may be outdated.
-You may be trying to use the document on a phone or tablet.
Please follow these troubleshooting steps:
Step 1. Download the most recent version of free Adobe Reader here: https://get.adobe.com/reader/
Step 2. Download the PDF to your computer.
Step 3. Close your internet browser (Chrome, Safari, etc.)
Step 4. Open Adobe Reader first - this is important, don't skip this step. Open and then select the document from your downloads.