RedEyeRelics

At Red Eye Relics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Etsy shop, make a purchase, or interact with us. This policy complies with Etsy's platform rules and applicable laws, including the General Data Protection Regulation (GDPR) where relevant.
By using our Shop, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly

Account and Order Information: When you create an Etsy account or place an order, Etsy collects your name, shipping address, billing address, email address, phone number, and payment details (handled securely by Etsy or third-party payment processors like PayPal or Etsy Payments).
Communications: If you contact us via Etsy messages, email, or reviews, we receive your messages, name, and any details you share.
Custom Orders: For personalized items, you may provide additional details (e.g., measurements, preferences, or photos).

b. Information Collected Automatically

Etsy Platform Data: Etsy automatically collects usage data such as IP address, browser type, device information, pages viewed, and cookies. We may access anonymized analytics provided by Etsy.
Cookies and Tracking: We do not set our own cookies, but Etsy uses them for functionality, analytics, and advertising. See Etsy's Privacy Policy for details: etsy.com/legal/privacy.

c. Information from Third Parties

We receive order and shipping details from Etsy.
For shipping, we may use third-party carriers (e.g., USPS, UPS) and share only necessary address information.

We do not collect sensitive personal data (e.g., health information, racial/ethnic origin) unless voluntarily provided for custom orders, and we minimize its use.
2. How We Use Your Information
We use your information to:

Process and fulfill orders (e.g., packing, shipping, refunds).
Communicate about orders, updates, or issues (via Etsy messages or email).
Improve our Shop (e.g., reviewing feedback or analytics).
Comply with legal obligations (e.g., taxes, disputes).
Prevent fraud or abuse.
Send promotional messages only with your consent (opt-in via Etsy). You can unsubscribe anytime.

For EU/UK customers (GDPR): Our legal bases include contract fulfillment (orders), legitimate interests (Shop improvement), and consent (marketing).
3. How We Share Your Information
We do not sell your personal data. We share only as necessary:

With Etsy: For platform operations (see Etsy's Privacy Policy).
Shipping Carriers: Name and address for delivery.
Payment Processors: Handled by Etsy or secure third parties; we do not store card details.
Legal Requirements: If required by law, court order, or to protect rights/safety.
Service Providers: Limited to trusted tools (e.g., accounting software) under strict confidentiality.

4. Data Security
We take reasonable steps to protect your information:

Secure storage of order records.
Limited access (only the Shop owner).
Etsy handles payment and platform security.

However, no system is 100% secure. We cannot guarantee absolute protection against breaches.
5. Data Retention
We retain personal data only as long as needed:

Order details: Up to 7 years for tax/legal purposes.
Communications: Until resolved or deleted.
You can request deletion of non-essential data.

After retention periods, data is securely deleted or anonymized.
6. Your Rights and Choices
a. General Rights

Access, correct, or delete your data (contact us or Etsy).
Opt out of marketing (via Etsy settings or unsubscribe links).
Review Etsy's tools for managing cookies and ads.

b. For EU/UK Residents (GDPR)

Right to access, rectification, erasure, restriction, portability, and objection.
Withdraw consent anytime.
Lodge a complaint with a supervisory authority (e.g., ICO in the UK).

Contact us for requests; we respond within 30 days.
7. International Data Transfers
Your data may be processed in the US (Etsy headquarters) or where we/our providers operate. We ensure adequate safeguards (e.g., EU Standard Contractual Clauses).
8. Children's Privacy
Our Shop is not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from children. If we learn of such collection, we will delete it.
9. Changes to This Policy
We may update this Policy. Changes will be posted here with a new "Last Updated" date. Significant changes will be notified via Etsy announcement or email.
10. Contact Us
For questions, requests, or concerns:

Etsy Messages: RedEyeRelics


Etsy's Data Protection Officer: See Etsy's Privacy Policy.