The purpose of this privacy policy is to formalize our commitment to respecting the privacy of users of the Rewa Handloom website (https://rewahandloom.com) (also referred to as “Site”, “our”, “we”, “us”) operated by Rewa Handloom.
We take the protection of your personal data very seriously.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of the provision of our services or the communication about these services exclusively, in strict accordance with the General Data Protection under the conditions set out below.
We only collect personal data that is adequate, relevant, and limited to what is necessary with regard to the purposes for which it is processed. Thus, you will never be asked to fill in personal data considered to be “sensitive”, such as your racial or ethnic origins, or your political, philosophical or religious opinions.
By continuing to browse this Site, you authorize us to collect and process your personal data in accordance with this privacy policy. If you do not accept the terms of this policy, please refrain from using the Site and its services.
1. In what cases do we collect your personal data and what data is collected?
We may collect and store your personal data when you browse the Site, create an account, create an order, and contact us.
We use your personal data to enable the implementation and management of the Site, our services, and to respond to your specific requests. We also use your personal data for the purpose of operating and improving our services, the Site, and our approach.
If you have opted in to receive emails and messages from us, you will then receive emails or messages relating to our products and promotions.
1.1 Navigation on the Site
Connection data. Each time you connect to our Site, we collect personal data such as your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.
We also collect information to identify how you access the Site, which pages are viewed, and for how long. In this context, we use Cookies as specified in paragraph 6 below.
1.2 Creation of an account
Creation of an account is not mandatory to use our services, however it can provide many benefits like faster checkout, keeping track your past orders, etc. If you wish to create an account, you will be asked to enter a certain number of personal data such as your first and last names and your email address.
1.3 Payment
We use Razorpay to facilitate payment processing on the Site. To this end, you agree that we may collect and share your personal data in order to allow the proper functioning of payment processing services provided by Razorpay. We do not store your payment details.
1.4 Subscription to our Newsletter
You can give your prior consent to the receipt of our newsletters concerning news, new products, services, and promotions, as part of the services.
This consent can be provided during account creation when placing an order, or by entering your email address in any of the places provided for this purpose on the Site.
In any event, you have the right to withdraw your consent to the receipt of such newsletters at any time and free of charge by clicking the ‘unsubscribe’ link at the bottom of the newsletters. You could also write to us at sales@rewahandloom.com requesting us to stop sending you specific emails or messages.
1.5 Contacts
In order to respond to requests you may make to our customer service via the contact us form on the website, chat feature on the website, email, or phone, we may use your first and last names, email addresses, and telephone numbers in order to serve you better.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to guarantee the security, integrity, and confidentiality of all your personal data, in order to prevent it from being distorted, damaged, or that third parties have access. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation, and the nature, scope, context, and purposes of the processing as well as the risks and their probability.
However, it is specified that no security measure is infallible, we are not able to guarantee absolute security for your personal data.
In addition, it is your responsibility to ensure the confidentiality of the password allowing you to access your account. Do not share this information with anyone. If you share your computer, be sure to sign out before leaving service.
3. In what cases do we share your personal data?
3.1 Sharing your personal data with third party companies (sub-processors of the Site)
When you browse the Site, your personal data may be transmitted to external service providers (sub-processors). These third parties provide service on our behalf in order to allow the proper functioning of various services.
Since many of our sub-processors are a multinational organisations, your personal data may be transferred to countries outside the EEA (such as Canada and USA) for further processing.
