From India's Looms to your Living room
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Last updated on Apr 8, 2026
Reviews
2.7
(9)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Lucas on May 30, 2026
1 out of 5 starsWaited 6 weeks. Never got the rug. Asked for refund - still fighting to get my money back. This is probably a scam. STAY AWAY!
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Martin on May 18, 2026
1 out of 5 starsI have been waiting over two months for the rug I ordered. First of all there was hardly any communication so I had to chase for updates. Then when I got a reply there was always an excuse for not despatching the rug. Eventually I cancelled and asked for a refund & all I get is zero help from Etsy and delaying tactics to refund my money. I think this company is probably a scam or they are trying to hold on to my money. Very frustrating!
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Brittney on Apr 11, 2026
5 out of 5 starsHad an issue with shipping 1 of my 2 items. The seller was so kind and helpful. They are very responsive and kept me updated throughout the process. Great quality rugs with lots of options.
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Laurie on Mar 24, 2026
1 out of 5 starsThe rug received is nothing like what is pictured, and I am now in a dispute trying to get my money back.
Rug responded on Mar 25, 2026
We’re truly sorry to hear that the rug did not meet your expectations. All of our rugs are handmade and made to order, and while we follow the same design and color palette as shown in the listing, slight variations in color tone and pattern can occur due to the handcrafted nature of the product and differences in lighting. We always strive to represent our products as accurately as possible and take customer feedback very seriously. We are actively working with you to find a fair resolution and ensure your concerns are addressed. Thank you for your feedback.
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Clare on Mar 20, 2026
1 out of 5 starsIt’s a sturdy rug, but it showed up looking nothing like advertised and smelling of cigarettes. This rug does not have the asymmetrical pattern or the color spectrum as pictured. It’s one solid color with fully symmetrical pattern. Very disappointed that I spent over $500 and waited 3.5 weeks for it to be nothing like what I thought I bought.
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Linda on Sep 26, 2025
5 out of 5 starsThis brightly-coloured rug was delivered on the exact date that the seller had promised, just in time for a family party that I was holding. I was very appreciative as I know that some effort was made to get this to happen. Thank you very much. The colours are lovely, varied and just flow into each other. The rug looks perfect on the plain floor of our family room and fits in very well with some moorland-themed curtains that I also have hanging in that room. They have a few butterflies included in the pattern.
Rug responded on Sep 26, 2025
Thank you so much for your kind words! I’m delighted to hear the rug arrived in time for your family party and that it blends beautifully with your room and curtains. It means a lot to me to know you’re enjoying the colours and design. Your appreciation truly encourages my work—thank you again for choosing my rug for your home!
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Luigi on Mar 12, 2026
5 out of 5 starsVery similar to the colors seen in the photo. Very helpful seller.
Rug responded on Mar 12, 2026
Thank you so much for your kind words 😊 I'm really happy you like the rug and that the colors are what you expected. Thank you again for your trust and kindness!
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About RugMahalIN
Sales
26
On Etsy since 2025
Shop members
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Zishan Ansari
Designer
Part of our in-house design team, responsible for creating custom rug patterns, color layouts, and client design modifications. Works closely with production to ensure every rug matches the approved design.
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Afzal Ansari
Shipper
Handles order processing, quality checks, secure packaging, and international dispatch. Ensures every rug is carefully inspected and shipped safely to customers worldwide.
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Saquib Ansari
Production Partners
Specialized handmade rug weaving unit working with skilled artisans. They handle hand-tufting, handweaving, finishing, and backing processes using traditional techniques and modern tools.
Shop policies
Last updated on Feb 1, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase