Sistewa

At Sistewa, we respect our customers’ privacy and only process personal data when necessary to manage orders, communicate with you and correctly deliver the digital product or service purchased.

1. Information we may collect

When you place an order through Etsy, we may receive information needed to complete the project, such as:

Customer name.
Business or project name.
Email address.
Order details.
Messages sent through Etsy.
Texts, images, logos, colors, links, social media profiles or other materials you provide for the creation of your website, landing page, design or digital solution.

We will only request the information necessary to complete the order.

2. How we use your information

We use your information only to:

Manage your order.
Communicate with you about the project.
Create, customize and deliver your website, landing page, design or digital solution.
Resolve questions, issues or requests related to the order.
Comply with legal, tax or administrative obligations when required.

We will not use your data to send advertising outside Etsy unless you have given us your express consent.

3. Materials provided by the customer

The customer is responsible for having permission to use any texts, images, logos, brands, photographs, videos, links or other materials provided to us.

Sistewa will use these materials only to complete the requested order. We do not claim ownership of any materials provided by the customer.

4. Sharing of information

We do not sell, rent or trade your personal data with third parties.

We may only share information when necessary to:

Comply with the law.
Resolve a dispute or issue with Etsy.
Use technical tools required to develop or deliver the work, such as design platforms, web hosting services, online editors, email services or project management tools, always limiting the information shared to what is strictly necessary.

Etsy also processes personal data according to its own privacy policy.

5. Data retention

We will keep information related to your order for as long as necessary to complete the work, handle possible revisions or issues, and comply with legal or tax obligations.

Work materials, files, temporary access details or project information may be deleted after a reasonable period following final delivery, unless we are legally required to keep them.

6. Access, passwords and sensitive information

If the project requires you to provide access to a website, domain, hosting account, platform or external tool, we recommend creating temporary access or a specific user for the project.

You should never send bank passwords, card details, private keys, unnecessary identity documents or sensitive information that is not essential for the order.

Once the work is completed, we recommend changing or revoking any temporary access provided.

7. Customer rights

You may request access, correction or deletion of the personal data we hold in relation to your order, unless we are legally required to keep it.

You may also contact us if you want us to delete materials provided for the project, such as images, texts, logos or files.

8. Communication

The main communication will take place through Etsy messages. In some cases, if the project requires it, we may use email or other agreed communication methods to send files, access details, previews or final deliveries.

9. Security

We take reasonable measures to protect the information you provide and to prevent unauthorized access, loss or misuse of data.

However, no online system can guarantee absolute security, so we recommend not sharing unnecessary or sensitive information.

10. Contact

For any questions about this Privacy Policy or how your data is processed, you can contact us through Etsy messages.

Sistewa — Software for real businesses