SoapNRemedy

Privacy Policy

This Privacy Policy describes how and when Soap N Remedy collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its practices.

1. Information We Collect

To fulfil your order, you must provide certain information (which you authorised Etsy to provide to us), such as:

Your name
Email address
Postal address
Payment information
The details of the product you’re ordering

You may also choose to provide additional personal information if you contact us directly (for example, for custom orders or enquiries).

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

To provide our services, such as fulfilling your order, processing payments, and providing customer support
When you have given consent, such as signing up for updates or contacting us directly
To comply with legal obligations, including tax and record-keeping requirements
For legitimate business interests, such as improving our products and services and ensuring a smooth customer experience
3. Information Sharing and Disclosure

We share your personal information only when necessary and in limited circumstances, including:

Etsy: We share information with Etsy as required to provide our services and comply with Etsy’s Seller Policy and Terms of Use
Service providers: We may use trusted third parties such as delivery companies to fulfil your order. We only share information necessary to complete these services
Legal requirements: We may disclose your information if required to comply with laws, regulations, or legal processes
4. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal and tax obligations.

Typically, we keep order-related information for up to 4–6 years to meet legal and accounting requirements.

5. Transfers of Personal Information Outside the EU/UK

We may store and process your information through third-party services (such as Etsy or delivery providers), which may operate outside of the UK or EU.

When this occurs, we rely on appropriate safeguards and legal mechanisms to ensure your data is protected in accordance with GDPR requirements.

6. Your Rights

If you reside in certain regions, including the UK or EU, you have rights regarding your personal information, including:

Access: You may request a copy of the personal information we hold about you
Correction: You may request corrections to your information
Deletion: You may request that we delete your personal information (subject to legal obligations)
Objection: You may object to our use of your data for certain purposes

To exercise any of these rights, please contact us using the details below.

7. How to Contact Us

For the purposes of data protection laws, Soap N Remedy is the data controller of your personal information.

If you have any questions or concerns, you can contact us via Etsy messages.