SpoolHouseCo

Privacy Policy – Spool House Co

Spool House Co values your privacy. This Privacy Policy describes how and when we collect, use, and share information when you purchase from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

1. Information We Collect

To fulfill your order, you must provide certain information to Etsy and Spool House Co, including:

Your name

Email address

Shipping address

Payment information

The details of the product you’re ordering

You may also choose to provide personal information if you contact us directly.

2. Why We Need Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

To fulfill your order and provide our services

To communicate with you about your order

To comply with legal obligations

To resolve disputes and enforce our shop policies

3. Information Sharing and Disclosure

Information about our customers is important to our business. We only share your personal information for very limited reasons:

With Etsy: As necessary to provide our services and comply with Etsy’s policies

With Service Providers: Such as shipping carriers or payment processors

For Legal Reasons: If required by law or to protect our rights

We do not sell your personal information.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and as described in this Privacy Policy. Typically, we keep data for up to 4 years for tax and legal purposes unless a longer retention period is required by law.

5. Transfers of Personal Information Outside the EU

If you reside in the EU, your information may be transferred outside of Europe, including to the United States. We rely on lawful transfer mechanisms approved by the European Commission.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights, including:

Access to your personal data

Changes, restrictions, or deletion of your data

Objections to processing

You may contact us through Etsy Messages to exercise these rights.

7. How to Contact Us

For purposes of EU data protection law, Spool House Co is the data controller of your personal information. If you have any questions or concerns, you may contact us through Etsy Messages.