The Cherished Frame comes to life!
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About TheCherishedFrame
Sales
49
On Etsy since 2026
Shop members
-
Luna
Owner
Special moments get lost in the crowd so easily. I want to make sure special moments stay special...forever!
Shop policies
Last updated on Aug 27, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Last updated on
Oct 14, 2026
Frequently asked questions
What should I expect in terms of quality?
Each marble and wood frame is unique due to the natural characteristics of the materials used.
The wood may vary in color, ranging from lighter to darker shades, and the marble may feature different patterns and natural grey veining, rather than being completely white.
These variations are a natural part of the materials and make each frame one of a kind.
They are not considered defects or damage.
However, actual damage, such as cracked or split wood, is not considered a natural variation.
We embrace the beauty of natural materials, so please keep in mind that the frame you receive may look slightly different from the product photos.
What if the item I received is wrong?
Mistakes happen! If you receive an item that was made incorrectly, please provide a photo and a description of the issue. We will gladly send a replacement at no cost.
Returns/Exchanges
Due to the custom nature of our products, all sales are final. Please ensure that all engraving or personalization details are accurate before placing your order.
Returns/Exchanges are only accepted for items that arrive damaged, in which case an exchange for the same product and design will be made.
Shipping
Orders are shipped Monday through Friday. We do not ship on weekends or Holidays.
Order Production times are 1-2 business days.
Standard shipping typically takes 2–6 business days, depending on your location.
Rush Processing (Same Day Shipping) is available for orders placed before 3pm AZ Time.
Rush Processing only guarantees the order will ship the same day. It does not guarantee faster shipping speeds. Faster shipping speed options are available at checkout.
Return To Sender Packages
If a package is returned due to an incorrect address, you will be contacted for the correct address and provided with a link to purchase a new shipping label.
Please note that we do not cover the cost to resend packages returned due to address errors.
Custom Personlization Requests
If you are looking for custom artwork, designs, or personalization not listed in the shop, send us a message with your specific request and we can work on it!
Refund Policy
Refunds are only issued for shop-related errors if we are contacted within 2 days of delivery. Mistakes in customization or order details submitted by the customer are not eligible for a refund.
Refunds are also granted if a package is lost in transit—defined as a situation where tracking shows "Delivered" but the package was not actually received.
What if my item was received damaged?
If your item arrives damaged, please notify us within 48 hours of delivery. To qualify for a free replacement, send us a message with a clear photo of the damage and a brief description. A new item will be produced following your original order details—no changes can be made to the replacement.