TheCraftGirFactory

SHIPPING AND DELIVERY

All items at thecraftgirlfactory include tax and exclude any relevant shipping and/or handling fees that are calculated during checkout. Orders are shipped with USPS and have a processing time of 2-3 business days after an order has been placed. Any order that takes longer will be notified by thecraftgirlfactory via email. All orders do not have a guaranteed delivery time after the order has been shipped, and we take no responsibility for delays that are caused by shipping after the item has left us.

Orders will have a tracking number attached and be sent via email through Pirate. For parcels deemed lost or significantly delayed, the buyer will need to contact USPS directly to raise the issue.


RETURNS
Please note we do not offer refunds on change-of-mind purchases, and cannot exchange or refund custom products However, we’ll be more than happy to replace or refund products damaged during transit. Any product damaged during delivery will receive an exchange upon proof of delivery and damaged product/s. Please email thecraftgirlfactory@gmail.com for help

If you are not happy with your purchase, we accept all returns that are full priced and they are issued as Store Credit. Store Credits expire within 12 months, and can be used on any item online.



NATURE OF PRODUCT
Customers of thecraftgirlfactory agree that every item is handmade and can carry minor imperfections that vary from the website images used. This is all apart of the natural nature of the product and cannot be deemed a fault.