Themugdesignstudio

Any mug design can be modified to feature text of your choice. In most cases you can add a name (family member / nickname), or a short message, such as who the gift is from, if required. The design will then be suitably modified to fit your text. Please notify us of such requirements via "Note to Seller" box at the checkout.

Please make sure your spelling is correct when sending your personalised text.

For personalised photo mugs, for the highest quality print please use the original image from your camera / mobile phone. You can send your photos as attachments with a message on Etsy, or alternatively please email any images to mugdesignstudio@aol.com.

Yes, all our mugs are microwave and dishwasher safe, guaranteeing you a vivid colour print without fading.

Our mugs are usually processed and dispatched within 2 business days from when you place your order, not including weekends or public holidays. Once dispatched, shipping within the UK usually takes 2 - 3 business days. Although the courier make all effort to deliver your item within this estimated time frame, it is not guaranteed. Any dates quoted for shipping times of orders are approximate only and we cannot be held liable for any delay in shipping however caused.

Please allow additional time for overseas orders. It is recommended to order at least 4 weeks prior to the date you wish to receive your item, to allow for any unforeseeable delays in transit.

To avoid any delays to your order please supply all details needed for the personalisation of your item as soon as you place your order. If an order is placed and no details are provided, we will contact you first via Etsy, then via your email address (please make sure your contact details are up to date) and ask you for the details needed. Your order will be delayed for up to 5 days as we wait for your response. If you have not responded to our efforts to reach you within that time, your item may be sent out without the personalisation details if appropriate. You will be informed if that is the case. By making a purchase from us you agree to our policy.

Please check carefully the address that is on the receipt for your order. It is the customer's responsibility to ensure that correct shipping address has been given with the order. Unless you notify us of change of address, we will post to the exact address attached with the order and will not be held responsible for shipping to a misspelled or incorrect address.

We do not share the data associated with your order, they are used only to fulfill your order.