WellbeingByToni

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from TheCalmTangle, contact me through Etsy, or otherwise use my services through Etsy.com.

Information I collect
To fulfil your order, you must provide me with certain information, which Etsy also provides to me, such as:
Your name
Email address
Payment information
Details of the product you ordered
Any message or information you choose to send me through Etsy
For digital products, I do not receive or store any additional personal information beyond what Etsy provides in relation to your order and communication.

Why I need your information
I use your information to:
Fulfil your order
Provide customer support
Respond to your messages
Resolve any issues with your order
Comply with legal obligations, such as tax and accounting requirements
I only use your personal information where necessary to provide my services, comply with Etsy’s policies, and meet legal obligations.

Sharing and disclosure
I share information only when necessary and in limited circumstances, including:
Etsy: I share information with Etsy as needed to provide my services and comply with Etsy’s Seller Policy and Terms of Use.

Legal compliance: I may collect, use, retain or share your information if I am legally required to do so, for example in response to tax obligations, legal processes or government requests.

Professional services: I may share information with trusted professional advisers, such as accountants, if required for legal or financial record-keeping.

I do not sell your personal information.

Data retention
I retain your personal information only for as long as necessary to provide my services and as required by law. I may retain order-related information for tax, accounting and legal purposes.

Your rights
If you are based in the UK, EU or certain other regions, you may have rights relating to your personal information, including the right to:
Access the personal information I hold about you
Ask for your personal information to be corrected
Ask for your personal information to be deleted, where legally possible
Object to certain uses of your personal information
If you would like to access, correct or delete personal information held by Etsy, you may need to contact Etsy directly.

Digital downloads
TheCalmTangle sells digital products. Once purchased, files are delivered through Etsy’s digital download system. I do not directly process or store download access information outside of Etsy.

Contact
For privacy-related questions, you can contact me through Etsy messages.
You may also contact me at:
Toni Denton
TheCalmTangle
Email: tonidentoncounselling@gmail.com