parochena

Payment is due upon ordering.

Processing time:

We aim to ship all packages within 7 working days, but it can vary per item. Please review individual listings for more details on the item you wish to purchase.

Estimated delivery times:

These are the times our postal service aim to get your parcel to you once dispatched:

UK:

Royal Mail 1st Class:
1 working day delivery aim.

Royal Mail 1st Class Signed For:
1 working day delivery aim.


Worldwide:

Royal Mail International Standard:
6-7 working days delivery aim.

Royal Mail International Tracked:
5-7 working days delivery aim.


Customs and Import Taxes:

Please be aware that many countries assess duties and taxes on imported packages. Sometimes, these fees can be quite high. Please note that these fees are the responsibility of the buyer and they will NOT be reimbursed by this shop. Unfortunately, any customs delays are out of our control, and we hope each country stay within their stated delivery time.

Please make sure to make the address named to somebody who will legally be able to collect the parcel at customs, even if the contents are a gift; as if this is not done, this may delay your order by having the parcel need to be returned to us. Examples of this include: Sending a gift to a child who does not have legal documentation to collect the parcel.



COVID-19 and Problems Outside of Our Control ie. Wars, Floods, Earthquakes and/or other unforeseeable human or natural disasters:

Sometimes, events outside of our control can affect our ability to guarantee an item arrives to you within our delivery partners aim. Under these circumstances, please be patient and understand that everyone is doing their best to keep services running and that there may be delays.



Please ensure that you are currently at the address listed so that we can make sure YOU get your goods. We will not be liable if this information is not accurate.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.



Personal information we collect:
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact

Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to this shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge this business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.




Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU:
We may store and process your information through third-party hosting services and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, We rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. We also rely on iCloud by Apple which is in encrypted form.



Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us:
For purposes of EU data protection law, I, Paulette Arochena, am the data controller of your personal information. If you have any questions or concerns, you may contact me at parochena [!at] hotmail.com.