You can't return custom made products.

We do care about packaging and aesthetics.
Each product is packed in paper box decorated with colorful papers and sticker.
You will also receive from Baboshka a handwritten postcard.
Please let us know if you want to add a special note to your order, we will do it for you for free.

Suspenders as well as necklaces have to be cleaned dry

Each of our product has it's own processing time. It's usually 3-5 buisness days. Processing time is the number of days we need to prepare your order. Everything we create in our shop is absolutely 100% handmade, so it takes time to make an item. We are NOT ABLE to send our products ASAP. Please place your order in advance so you can get it on time.

REGISTERED MAIL, tracking the order is impossible.

Please be aware that in the case of REGISTERED MAIL a signature can be required.

So in a case you can't go to your PO, when you will receive the peach notice from USPS , read the fine print on the side, sign it in the space provided and instruct USPS to deliver to your mailbox. Then place the peach notice back in the mailbox for their carrier to pick up. The package will be delivered the next day.

If you wish to return your item, please fill out the cancellation form

German:
https://extfiles.etsy.com/cancellation-forms/EUCancellationFormDE.pdf

English:
https://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Thank you:))

We work from monday to friday, 10.00 a.m - 18. a.m polish time zone.
On the weekends we rest and recharge our batteries.
If you placed your order during the weekend the processing time starts on Monday, we will also contact you on Monday if neccessary.
Thank you