My order is a gift. What can you do to make it special?

Giving a gift is never a small act - we believe it is a magical moment. Each of our ornaments, garlands and tree toppers comes ready to gift in a lovely cotton pouch along with a postcard highlighting our product's handmade and fair-trade story. You can also add a gift message at checkout.

We ship within 2-3 business days via USPS. It takes about 3 days for US addresses, and about 7-10 days for overseas addresses. For international shipments, we cannot take charge of the customs fees – so they are NOT included in our shipping charges. You would be responsible for paying them in your home country.

Our ornaments, garlands, and dolls can be spot-cleaned with warm water and a little bit of soap. If this doesn’t get the stain out – you can dunk the ornaments in cold water with some dishwashing liquid and scrub more intensively. Let air-dry.

For storage – we recommend storing your ornaments in an airtight bag with some lavender or cedar wood chips. Wool is a natural fiber and insects such as moths love to nibble there way into it. Lavender and cedar wood are all-natural insect repellants.

We are unable to customize individual ornaments.

However, we love making large batch custom orders - and have developed ornaments for several events and brands. We'd love to work on your custom order. Our lead-time varies on the time of the year - but usually ranges to about 2-3 months for the first prototype and 2-3 months for production. If you would like a custom ornament in-time for the holidays, we need to start the design process with you by February or March. If you are not in a rush, we'd love to work with you!

Join our community of wonderful wholesalers! We work with over 250 retail stores across North America. Please contact Ana at sales@craftspring.com with your Wholesaler request. We look forward to being in touch!

If your shipment is lost or stolen, we will do everything possible to assist you. However, we are not responsible for missing packages if the shipper can verify delivery to the shipping address.