WHICH COUNTRY DO YOU SHIP TO?
We do ship worldwide but please be aware that shipping transit times vary greatly depending on the destination and local customs laws.

WHAT ARE THE SHIPPING RATES?
Germany: 4,90€
International: 6,90€

WHEN WILL MY ORDER ARRIVE?
Shipping estimates are 3-5 days for orders within Germany, 4-8 days within EU ZONES and 8-14 days international based on our real-life experience. We will notify you when your order is dispatched. Any delay caused by customs or postal / courier service is beyond our control.

INTERNATIONAL IMPORT TAXES
Any customs fees or taxes charged are the responsibility of the buyer. We do not have control over what any specific countries may charge. We are not responsible for product loss due to customs issues. Those costs are not calculated, determined by or charged by RIBBAL Leather Goods, are the sole responsibility of the buyer, and cannot be refunded under any circumstances. Please check with your local shipping services for more information about the potential costs of ordering from the U.S. and other countrys.

HOW DO YOU SHIP?
We ship all orders through "Deutsche Post" / DHL International.
For security reasons, we do not currently ship to APO/FPO addresses.

IS IT INSURED?
We insure every order during shipment until delivery to the address provided at the time of ordering.

CANCELLATION
- To cancel an order, you must contact us within 24 hours of purchase.

RETURNS
- In order to return or exchange an item, you must contact us within 14 days of delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- We do not accept returns on customized or personalized items, unless they arrive damaged or defective.
- There are certain situations where only partial refunds may be granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

REFUNDS (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at ribbal.ledermanufaktur@gmail.com.

EXCHANGES (if applicable)
- We do allow exchanges for non-personalized items. You must contact us within 14 days of delivery. If you need to exchange an item, send us an email at ribbal.ledermanufaktur@gmail.com and send your item to: RIBBAL Ledermanufaktur, Am Buchweizenfeld 7, 29646 Bispingen - Germany

SHIPPING
- To return your product, you should mail your product to: RIBBAL Ledermanufaktur, Am Buchweizenfeld 7, 29646 Bispingen - Germany
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Zusätzliche Wünsche nehmen wir gern vor Deiner Bestellung entgegen.

Geschenkverpackungen bieten wir nicht an.