Translate to English: Terms and Conditions & Cancellation Policy
Cancellation Policy

(1) Consumers generally have a legal right of withdrawal when concluding a distance selling contract, about which the provider informs according to the legal template below. The exceptions to the right of withdrawal are regulated in paragraphs (2), (4), (5), and (6). A sample withdrawal form can be found in paragraph (3).

a. Cancellation Policy Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, WhatsApp message, or email). You can use the attached sample withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

b. Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. This does not apply if the goods cannot be returned by post due to their nature and if they were brought to your place of residence by us at the time of the conclusion of the contract. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(2) The right of withdrawal does not apply if the customer has the item customized. Articles are customized if, according to § 312g II No. 1 BGB, the goods are not prefabricated and the consumer's individual selection or determination is decisive for their production, or if they are clearly tailored to the consumer's personal needs. This applies in particular to articles for which a statement has been made to the provider when ordering or afterwards to make certain customization requests to the article (e.g., inscriptions, engravings, etc.), and these customization requests significantly impair the chances of resale to other persons.

(3) The provider informs about the sample withdrawal form according to the legal regulations as follows:

Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it to us.)

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/ provision of the following service (),
Ordered on ()/received on (),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
()...
(4) If the contract concerns the provision of digital content that is not stored on a tangible medium, the following applies: The withdrawal period begins upon conclusion of the contract. The digital product will only be transmitted to the customer after the withdrawal period has expired. If the customer wishes to receive the digital product before the withdrawal period has expired, he must expressly declare that he wishes to receive the digital product before the withdrawal period has expired and that he waives his right of withdrawal and is aware that this declaration will result in the forfeiture of his right of withdrawal. In the case of a contract that does not require the consumer to pay a price, the right of withdrawal expires once the entrepreneur has begun to fulfill the contract.

(5) If the product is a digital product that is developed according to the customer's specifications within the meaning of § 327 IV BGB, paragraph IV of this cancellation policy applies accordingly, provided that the provider does not begin developing the product until after the withdrawal period has expired. If the customer wishes to have development of the digital product begin before the withdrawal period has expired, he must expressly declare that he wishes to have development of the digital product begin before the withdrawal period has expired and that he waives his right of withdrawal and is aware that this declaration will result in the forfeiture of his right of withdrawal.

(6) Entrepreneurs do not have a right of withdrawal.