All Orders are processed within 24 hours, and we start making your custom piece right away. The whole process, from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug, takes roughly between 2 to 5 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1 week for delivery.

For shipments to the USA and to Europe, it's on us. All of our prices include the cost of shipping.

For international orders, it depends on where you live. Shipping rates will populate during checkout.

If you are shipping within the USA, local sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by us and pay use tax on those purchases unless exempt under local State law. As for Duties, they do not apply to for shipments to the USA.

Outside the USA, ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You wil

All orders are shipped via DHL International Air from Morocco. If for some reason FedEx or DHL doesn't deliver to your area, we'll use Aramex

We ship Worldwide! If you don't see your country, please contact me, and we will look into it.

As soon as we mark the item as shipped, You'll receive an Email with the tracking number to follow its journey across the world!

In a rush? Send us a note at Etsy Message, and we'll do everything we can to accelerate the process, but remember weaving a Handmade rug takes time!

We take all precautions to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via Etsy message , and we'll make it right! we are here for you