Please contact me if you would like to enquire about a customised request. We can be reached either through Etsy messages or via our email info@realgrasscloth.com

We gladly accept wholesale orders. Please contact us through Etsy messenger or info@realgrasscloth.com for more details and pricing information.

A tracking number and delivery slot will be provided for all orders shortly after they ship. These can be found in your Etsy purchase history.

Once tracking information has been added to an order - Etsy will give the order a 'pre-transit' status. The 'pre-transit' status will remain until the order is delivered. 'Pre transit' really means 'in-transit.'

If you are concerned in any way about the tracking of your order; or if you just want a quick update on where your parcel is - please contact us either through Etsy messages or via our email address (info@realgrasscloth.com) and we will be happy to provide you with updates!

When your order is dispatched a tracking number and estimated delivery date will be provided for all orders. These can be found in your Etsy order history.

If your order does not arrive by the estimated delivery date please notify us by either Etsy messages or via email (info@realgrasscloth.com).

Please note that if you fail to notify us that your order hasn't arrived within 30 days of the approximate delivery date we are under no obligation to provide refunds or replacement goods.

In the event that your order or part of your order has become 'lost' within the postal system we will offer to send replacement products.

The tracking number(s) provided by us through Etsy messages and dispatch notifications will act a proof of delivery.

In the unlikely event that an order is marked as 'delivered' via tracking but cannot be found by the customer;

We are under no obligation to provide replacement products or refunds. In all cases customers will be asked to officially report the missing item to the postal service using the correct procedures and channels before any resolution is made.

In the event that the goods have been removed from a property by an unsolicited third party after delivery has been made (e.g theft); responsibility will fall to the customer to take this up with their local law enforcement authority.

When a customer receives their order it is their responsibility to check the products thoroughly for damage or defects.

Any defective item should be reported to us within 14 days of delivery.

After this period we are under no obligation to provide replacements or refunds. The customer will be asked to provide clear photographs that depict the damaged product and it's packaging.