All items have their own processing time. (Time it takes to make) please see each item for this as it can vary dependent how busy I am!

Please expect your items within the following timeframes starting from the day after dispatch: (not including postal delays):

UK Royal Mail 1st Class - 1-3 WORKING days (mon-fri)
UK Royal Mail 2nd Class - 2-5 WORKING days (mon - fri)

NON UK Royal Mail International - 2-6 weeks (usually more towards the 2-4 week mark all dependent on customs)

The same with every small business I am not connected to any postal services and not liable for delays in the postal system because of this there will be NO REFUNDS for elements outside of my control such as postal times or delays. Please have patience your items are on the way to you. By purchasing you agree to this.

UK post is sent via Royal Mail 2nd class and you can upgrade shipping to 1st class. These services are not tracked.

Non uk post is sent via Royal Mail International Standard this IS NOT a tracked service. If you wish for tracking please pay and upgrade your shipping.

Please send me a message to discuss discounts for bulk hospital/ Care Home/ Hospice orders and donations.

Tubie Life does not accept returns on any product due to the nature of the items being Hygienic and custom made.

Tubie Life does not accept returns of any damages after a month of ordering.

Please inspect your order upon delivery and get in touch if your order has arrived damaged.

If a return is agreed via messages due to any circumstance, the item must be returned with the appropriate packing to maintain the quality of the product. The Buyer is responsible for return shipping costs and is advised to gain proof of postage in case the item is lost in the post. Tubie Life is not liable for any lost postage and the buyer will have to follow this up with the postal company the buyer used.