- We’ll send you a tracking code via message once your order is shipped out. For any query, please send us a message.

- We’re sorry if the product you ordered arrived damaged. Please message us as soon as possible within a week time with photos of the damaged product, your order number, and any other relating details. We’ll come up with the most suitable solution for you.

- We will support you to return if there is any problem from manufacturing defect
- If your item has any problem from production, please DON'T wash it, then take a photo of the damage/ fault, and contact us within 24 hours for a solution!
- Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please message us with photos of wrong/damaged items and we’ll sort that out for you.
- Our refund/exchange time frame is 3 days from the date of delivery. We won't handle a case if the time frame is exceeded.

Cancellations can be made within 2 hours from when your order is placed. You can cancel it directly. After 2 hours if you can't cancel it, it means we have received and processed your order so at this stage, your order can't be canceled.

- We will accept your request to change your order, provided the order is not in the process of production
- If you’re unsure which size would fit better, please check out our sizing charts we have one for every item listed on our store in the product pictures. If we send you a wrong size, we will exchange or refund it for you.

Tracking information may not update immediately in some cases, however, please rest assured your item is on its way.
Here are some reasons why tracking information may not be available:
- There may be delays between the scanning events and the website's updates.
Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier.Therefore, please hold on for a few more days and try again later.
- The package may not be scanned until it reaches the regional hub near the destination.
- There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area.

Due to the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- Design errors/wrong order: Completely wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Significantly different from the description or sample shown to you.
- Defective/Damaged due to the fault of our factory or the carrier;
- Order was sent to the wrong address.