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To ensure that our customers receive only the highest quality products, we use 925 sterling silver in all of our jewelry pieces. Each product is stamped with the 925 Hallmark, which serves as proof of its authenticity and quality. By using this hallmark, we guarantee that our customers receive only genuine, high-quality products from Besbelle Jewels.

We do not take custom or personalized orders.

We offer returns on all orders within 30 days of receipt of your shipment. Return items must be in its original condition and packaging without signs of wear or damage. The return shipping fee is the customer's responsibility. Original shipping charges are non-refundable.

Return items that arrive damaged with clear signs of wear and tear is subject to a 30% restocking fee.

We offer one-time exchanges on all orders within 30 days of receipt of your shipment. Exchange items must be in its original condition and packaging without signs of wear or damage. The return shipping fee is the customer's responsibility but re-shipment of your exchange item back to you is on us. Please allow 1-2 business days for our team to process and ship your exchange item.

Yes, we ship to most countries around the world! Additional shipping fees do apply and will be applied at checkout.

Most packages will pass through customs without any additional charges. However, duties and taxes vary by country. If you are placing an order from outside the US, we recommend contacting your local customs office for more information regarding your country's duties and taxes. Any fees charged on international packages will be your responsibility.

Besbelle does not have any control over these fees and we cannot advise as to what the costs will be.

Every piece of jewelry needs to be cleaned. Follow the three simple rules below to cherish your jewelry for a longer period of time:

1. Avoid wearing while showering, bathing, swimming, or using chemicals.

2. Gently wipe off residues with a soft cloth, and use provided polish cloth for deep cleaning (avoid rubbing too hard to protect plating). Clean stones with soap and lukewarm water using a soft toothbrush.

3. Store in an air-tight container, away from sunlight, warm areas, bathrooms, or humidity.


※ When and how do I use the POLISH CLOTH?
The polish cloth that we provided is for deep cleaning only! Be careful not to over-polish as it might rub off the gold/rhodium plating. The polish in the cloth will turn black as it activates.

All the orders will be shipped to the shipping address supplied through your Etsy Order. Please check this address is correct before finishing your check out. Besbelle Jewels is not responsible for packages shipped to wrong addresses. It is the buyer’s responsibility to ensure that all shipping information is correct prior to finish the purchase. We offer an Express shipment option with FedEx and DHL to get your order before than expected.

1. Free USPS Standard First Class Mail: 3-7 Business days, sometimes more.
2. USPS Priority Mail: 2-5 Business days. sometimes more.
3. FedEx Saver: 3-5 Business days. Weekends and holidays are excluded.
4. FedEx 2nd Day: 2 Business days. Weekends and holidays are excluded.
5. FedEx Overnight: Next business day. Weekends and holidays are excluded.

Please note that delivery times are estimates only and we have no control over actual delivery times.

USPS Standard First Class Mail: 2-6 Weeks for delivery (Canada 1-2 Weeks)

International express shipping options are faster and safer than USPS express shipping (Weekends and holidays are excluded):
2. FedEX International Economy: 4-6 Business days.
3. FedEX International Priority: 3-5 Business days.