Send me a message if you'd like an item customized or designed just for you--I'd love to do it! In most cases I'm happy to take your order on and charge you once it's completed and you've seen photos of the finished product, but for heavily customized items that I will be unable to sell to anyone else should you change your mind (i.e. your name on a bracelet), I will require a deposit up-front.

Please CONTACT ME, preferably by Etsy message to bypass my spam filter, if you'd like to make a return. London life necessitates a lot of moving around, and I have to make sure you'll be sending your item to the correct address. This also allows me to provide a more personal level of customer service; if, for example, you love your necklace but the clasp breaks, I think we'd both be happier if I just send you a new chain rather than making you ship the whole thing back to me for an exchange.

I accept returns for any reason within 14 days of you receiving the item. If you're outside of that window, please feel free to get in touch anyway--I'll try to work something out that makes us both happy.

Yes, send me a message if you'd like me to hold an item for you until you get paid. I'll hold it for up to 3 days for free and for up to two weeks in exchange for a nonrefundable 10% deposit.

NO, at this time I have no brick-and-mortar customer-facing facilities. EU regulations require an address be made public to potential buyers in case anyone wants to sue me, but it's not a shopfront and for insurance and zoning reasons, I can't let you onto the premises to poke around.

If you'd like to see my fancy goods in person, be notified when I have market and craft fair dates planned by adding my shop to your Etsy favorites or following me on Facebook.

If I accepted cancellations within 24 hours of purchase, I would have to wait 24 hours before shipping every order I receive. As it is now, I don't have a set shipping buffer time; if you place an order the morning I intend to go to the post office, your package will ship an hour after you've paid for it. This is especially vital during busy holiday seasons.

That said, if you change your mind about an item and I haven't shipped it yet, I'm happy to cancel your order. If it's already been shipped, I will take a return within 14 days of receipt, no questions asked.