- Remove any clips and debris before washing
- Machine washable at 30°C using non-bio detergent
- Do not use fabric conditioner (using fabric conditioner creates a
waterproof barrier on the fleece)
- Re-shape and allow to air dry
- Do not tumble dry (washing and drying at high temperatures can cause the item to shrink)
- Do not iron

Business hours are: Monday - Friday, 9am - 5pm (GMT)

Please allow 24hrs (business hours) for a response to your query. We will aim to respond as quickly as possible to all enquiries.

UK shipping: Flat rate £2.75 (Upgrades available)

USA shipping: Varies by order size. Add items to basket to see shipping cost

Standard Shipping: order will be sent by Royal Mail Tracked 48 (UK) and Royal Mail International Tracked (USA) unless it is too large. Orders too large to be sent by Royal Mail will be sent by courier UPS/DHL/DPD/FedEx.

We can only ship to the address that we receive from Etsy with your order. If you need to change the delivery address, please contact us via Etsy messages. Your original order will be cancelled and refunded in full so that you can place a new order with the correct delivery address.

If your order has not arrived within 2 weeks from the date it was marked dispatched, please contact us so that we can launch an investigation with the postal service/courier. Confirmation of delivery is obtained on all parcels.

This info is in addition to that stated in policies above.

We accept returns on unused goods in their original condition*. Items that have been used by your pet cannot be returned. For items returned not in original condition, we reserve the right to apply a deduction from or refuse the refund.

Parcel must clearly be marked as "RETURN". Any costs we incur retrieving returned goods will be deducted from the refund.

Non UK/EU customers: Refund will only be provided for the item/s. Cost of original outgoing shipping will not be refunded.

*This does not apply to made to measure items. These items are non-refundable unless they are faulty.

These conditions do not affect your statutory rights.

A care instructions card will be included with every order.

We do not offer gift wrapping or gift message services.

Orders will be sent in a recyclable polymailer or recyclable box. Where possible we re-use the packaging we have received our supplies in. We do this to keep shipping costs down and to reduce waste and be more environmentally friendly.

To further reduce waste and our environmental impact, we do not include invoices/packing slips in parcels unless required to do so for customs purposes on international orders.

We would love to make a custom order just for you. Any of our ready to ship patterned items can also be made as custom items with a different plain colour option. If you'd like a rubber ducks pattern cuddle cup with dark pink inside instead of blue, or a rainbows pattern pee pad with a red underside instead of white, no problem! Just send us a message and we can set up a custom order for you.