Items are shipped via registered mail.

Average delivery time for EU is 5-7 days, everywhere else is 3/4 weeks.

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I'm not responsible for any lost or stolen packages once they have shipped.
Please make sure that your address in Paypal or on the ETSY's process checkoutis correct and same, if different I use the address listed in paypal.
If you want your order shipped to an address other than the one in Paypal, please let me know.
I will begin send on the purchased item only after payment is received.

PRODUCTION TIME
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Please allow 2-3 weeks for the completion of your handmade piece.
I normally get items out sooner, but I'm one person and if my order volume is high then it may take me an extra few days to make.


INTERNATIONAL ORDERS
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Items are shipped via registered mail.

International customers are responsible for any fees, taxes, and duties associated with shipping.

PACKAGING
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Items are packed securely and enclosed in a bubble mailer.

All items are wrapped in a gift pouch - READY TO GIVE!

PLACING AN ORDER
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When Placing an order, please provideall personalization required to complete your custom piece:
- The name,word, or numbers you want to be stamped on the charm.
- Your preference of chain type: Sterling silver ball chain or rolò chain
- You can choose from the freshwater pearl or one birthstone Swarovski cristal.
- Ring size (finished rings are sized on a ring mandrel).
- Any other information that you want me to know
This information is to be left in the NOTES TO SELLER in the ETSY checkout process.

Note, if not specified, item will be created as shown in photo and/or how personalization best fits.

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TAKING CARE OF YOUR HANDCRAFTED PIECE OF JEWELRY
If you are not wearing your piece, store it in an air tight container or zip lock bag.
Please take proper care of your customized item. Tarnishing does occur if you do not take care of your piece. This is mother nature for ALL Metals, including jewelry made with metal down to any thing made with metal.
do not clean silver with cleaning dips, polished or liquids. This will cause the removal of the darkening in the letters.
If you are not wearing your piece, store it in an air tight container or zip lock bag.
-Use a silver polishing cloth after each use to remove any skin oils or air pollutants.

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You are free to contact me for any questions or problem with the riceved item.
Please leave a feedback, it's very important to me, thank you.
JoleSulPrato