Vermeil is .1 micron gold plating and requires a long procedure that ensures that the two metals - gold and silver are bonded as one. Vermeil items are of lasting quality and have been around for a very long time - with proper care, they stay good as new for many many years.

We always apply perfume, body lotions before and wear our jewellery after. Jewellery should not be worn when showering, swimming, sleeping or when doing sports/activities. When not wearing, they should be stored in a ziplock bag inside a box or drawer to be protected from heat and light. If necessary, they can be cleaned with a soft cloth.

We ship earrings and bracelets in a small velvet pouch to save you shipping costs - if you would like your item in a small white box, you can select that option at checkout.

The simplest way is to measure your neck or your wrist is by holding a thread around it at the looseness you want your necklace/bracelet/ring and then just measure the thread length using a ruler or measuring tape. Or, you can just measure your favorite necklace length or ring diameter and you will know the right length right away.

We only work with European origin, hypoallergenic, high quality Sterling silver, free of Nickel/Lead and allergens. If your ear is already infected, make sure you let it heal totally before wearing any jewelry, even gold, as the earring movement going through will irritate the ear and stop it from healing. If you plan to have a conch or tragus piercing, ensure it is made with a special pin only and not with a piercing gun, as the gun may cause a small breaking of the cartilage and deform your piercing.

If you have not received your order in 15-20 days, please let us know so we can look it up and file a Search Claim if needed. In any situation, we will make sure you receive your order or will be fully refunded or a replacement will be shipped - whichever solution suits you best at the time - Customer satisfaction is our primary concern.:)

We accept returns on all items - returned items have to be unworn and in their original packaging so their value is refunded minus the original shipping cost and the return shipping cost.
Please make sure you submit the correct address - we are not responsible for
items not received due to incorrect address.
We will refund such orders upon receiving the return item minus shipping costs,
so please make sure you submit the correct address.

For shipments delayed due to the worldwide COVID-19 situation, we will refund
upon receiving the returned item if you do not wish to wait any longer.

The Health and Safety act prohibits us from accepting returns or exchanges on earrings.