"I have been in contact with customer service for help with the pattern. The pattern states to use the back loop from the current row and a front loop from the previous row below. This is a vague description. Front loop from previous row could be from any stitch and the back loop could be the loop under the back loop or what is called the third loop.
The pictures are too dark. They show working a stitch and stating what loops are to be worked. But the pictures are so dark the arrows are hard to understand what loops are to be worked.
If customer service would show better step by step photos of the loops needing to be worked, starting with row 3 first stitch, that would be great. And instead of using the arrows, use the hook being inserted through both loops to show a clearer picture of loops are to be worked."
Thick Thermal Stitch Crochet Pot Holder Pattern - 13 Page Visual Guide PDF