CustomFoundry

Privacy Policy for CustomFoundry
Effective Date: 29/03/2025

At CustomFoundry ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Etsy shop or make a purchase.

By using our shop and services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our shop.

1. Information We Collect
When you make a purchase or interact with our shop, we may collect the following personal data:

Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.
Transaction Data: Information related to your purchase, including items ordered, order history, and shipping details.
Communication Data: Any messages you send through Etsy’s platform (e.g., inquiries, feedback, or customer service requests).
Technical Data: Information about your device, browsing activity, IP address, and cookies for analytics and personalization purposes.
2. How We Use Your Information
We use your personal data for the following purposes:

To process and complete your orders: This includes payment processing, order fulfillment, and communication about your purchase.
To provide customer support: Responding to inquiries, handling returns, and resolving issues related to your orders.
To improve our services: Analyzing customer feedback, improving the user experience, and personalizing our offerings.
To comply with legal obligations: We may use your data to comply with applicable laws and regulations, such as tax and accounting requirements.
3. How We Share Your Information
We will not sell or rent your personal data. However, we may share your information with third-party service providers and partners as necessary to complete transactions and fulfill orders, including:

Etsy: As our platform provider, Etsy will have access to your personal data for processing orders and facilitating transactions.
Payment Processors: We use Etsy’s payment systems to process your payment information (e.g., credit cards, PayPal).
Shipping Providers: We may share your shipping information with delivery services to fulfill orders.
Legal Authorities: If required by law, we may disclose your data to comply with legal obligations, such as responding to a subpoena.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience on our shop. Cookies help us analyze site traffic, remember your preferences, and provide a personalized shopping experience. You can manage cookie preferences through your browser settings.

5. Your Data Protection Rights
As a customer within the European Union, you have the following rights under GDPR:

Right to Access: You can request a copy of your personal data we hold.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data (subject to certain exceptions, such as legal obligations).
Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.
Right to Object: You have the right to object to certain types of data processing, such as direct marketing.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us via the Etsy platform or email us at sales@lizarddenstore.com.

6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When no longer needed, your data will be securely deleted.

7. Security
We take the security of your personal data seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links
Our shop may contain links to other websites or services. This Privacy Policy applies only to our Etsy shop, and we are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children’s Privacy
Our shop is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically for any updates.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via Etsy messages or email us at sales@lizarddenstore.com.