PatsyPutty

During large themed drops, any discount codes must be used at the time you place your order. If you forget, I can cancel your order, but I cannot guarantee your items will be available to re-order.

PLEASE ALWAYS CHECK THE PROCESSING TIME ON YOUR LISTING. These are in business days, which means weekends and holidays are not included. Your order may ship sooner, but please be prepared to wait until the processing time is up BEFORE your order ships.

Shipping Policy: Unfortunately, I can no longer guarantee combined shipping for orders placed during large themed drops. You are welcome to still leave a note and if I happen to catch all orders I MAY be able to accommodate you, but please know it is NOT guaranteed. *This does not apply to international orders. They will still have multiple orders combined due to the high cost of shipping.*

IF YOUR ORDER TRACKING SHOWS YOUR PACKAGE WAS DELIVERED, we are unable to replace the order if you claim it is missing. Ensure the address you select to ship your package to, has a secure mailbox. IF YOUR ORDER TRACKING SHOWS YOUR PACKAGE WAS LOST/MISSING. Please contact me and I can assist you with filing a lost package claim. I am unable to do this on your behalf. You must log into your USPS account to submit the claim. You can create one if you don’t already have one. The reimbursement claim check is mailed directly to you.

If you order an item with a short processing time along with another item with a longer processing time, it will delay shipment of the one with the shorter processing time so they can ship together. (Etsy automatically uses the longest processing time for the entire order based on the items you select that have the longest processing time.) If you want the item with the shorter processing time to arrive faster, please place a separate order for it.

Large themed drops occur on the last Friday of every month! If you would like to be notified when random drops occur, please join our Facebook page. We post Sneak Peeks, Shop Announcements, and run frequent giveaways there. Thank you for visiting us and for your interest in PatsyPutty!