At Red Fox Custom Crafts, we specialise in creating unique, personalised gifts using laser engraving, laser cutting and UV printing.
Whether you're looking for a custom name sign, a special keepsake, personalised Christmas decorations or something completely different, we'd love to hear your ideas.
Simply send us a message through Etsy with a description of what you're looking for, and we'll be happy to discuss your requirements and provide a quote.
Do you offer design previews before production?
Design previews are not automatically provided for our standard personalised products, as these are made using the designs, colours, fonts and personalisation details selected when ordering.
If you'd like to see a preview before your item is made, please contact us before placing your order so we can confirm whether this is possible.
For completely bespoke designs, we may provide a digital proof for approval before production begins.
**Please carefully check all names, spellings, dates, colours and personalisation details before completing your order.** We create your items using the information provided at checkout.
Can I make changes to my order?
Of course! We understand that mistakes can happen.
If you need to change a name, colour, size or another detail, please contact us through Etsy as soon as possible.
As we aim to make and dispatch most orders within 1–2 working days, production may have already started.
We'll always do our best to accommodate changes, but unfortunately we cannot guarantee amendments once an item has entered production and sometimes this can be within hours or placing an order.
How long does it take to make my order?
Most of our personalised products are lovingly made and dispatched within 1–2 working days and up to 7 days during busy periods such as Christmas.
Every item is carefully created, finished and checked by our small family-run team here in Manchester.
Some larger or completely bespoke designs may require additional production time.
Please check the estimated dispatch and delivery dates shown on the individual Etsy listing, as these may vary during particularly busy periods, including Christmas.
How long does delivery take?
We dispatch our orders from Manchester, United Kingdom, using suitable postal and courier services depending on the item's size, weight and destination.
Delivery times vary depending on your location and the shipping service selected.
You can find the estimated delivery dates on each product listing and during checkout.
Please remember that delivery estimates are not guaranteed arrival dates. Postal delays, adverse weather, customs processing and other unexpected circumstances can occasionally affect delivery times.
If you're ordering a gift for a birthday, Christmas or another special occasion, we recommend ordering as early as possible.
Can I request my order for a particular date?
We'll always do our best to help!
If you need your personalised gift for a particular date, please message us **before ordering** and let us know when you need it.
We'll be happy to check whether we can accommodate your request.
Although we always aim to dispatch orders promptly, we cannot guarantee a specific delivery date as they can be delayed with the postal service so we cannot guarantee the delivery but will do out best to make sure its dispatched to arrive in time.
What if my order is delayed or hasn't arrived?
If your order hasn't arrived within the estimated delivery timeframe, please get in touch with us through Etsy.
We'll be happy to investigate, check any available tracking information and help resolve the situation.
Occasionally, postal services experience unexpected delays that are outside our control, but we're always here to help and will work with you to find a suitable resolution.
What is your returns and exchanges policy?
Many of our products are personalised and individually made especially for you.
For this reason, we cannot accept change-of-mind returns or exchanges on genuinely personalised or bespoke items, such as products featuring a custom name, date or individual design.
For eligible non-personalised products, applicable statutory cancellation and return rights still apply.
If there is a problem with your order, including an item arriving damaged, faulty or not as described, please contact us so we can put things right.
Your statutory consumer rights are not affected.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible, ideally within a few hours hours of purchase.
As we begin making personalised products quickly, it may not be possible to cancel a custom order once production has started.
We'll always do our best to accommodate cancellation requests where possible. Any applicable statutory cancellation rights remain unaffected.
What if my item arrives damaged or faulty?
We take great care when making and packaging every order, but occasionally items can become damaged during delivery.
If your order arrives damaged or faulty, please contact us through Etsy as soon as reasonably possible, ideally within 48 hours of delivery.
Where possible, please include:
- A photograph showing the damage or fault.
- A photograph of the packaging if it was damaged.
- Your Etsy order number.
This information helps us investigate the issue quickly and arrange an appropriate resolution, such as a replacement or refund.
**Your statutory rights are not affected**, even if you're unable to contact us within 48 hours.
Will my item look exactly like the photographs?
We make every effort to ensure our product photographs accurately represent the finished items.
However, please be aware that colours can appear slightly different depending on your screen settings and lighting conditions.
As we work with natural wood veneers, variations in grain, tone and texture are completely normal and part of what makes each handmade item unique.
These natural characteristics mean that no two wooden products will look exactly alike.
Do your signs come with fixings?
Fixings vary depending on the product and the options selected when ordering.
Some of our signs are designed to be attached using suitable adhesive mounting strips, while others may have hanging holes or alternative fixing options.
Please check the individual product description for details of what is included.
Where adhesive mounting strips are recommended, they are not included unless specifically stated.
Please ensure any chosen fixings are suitable for the surface, weight and location of your sign.
Do you deliver internationally?
Yes, we offer international delivery on selected products.
International delivery times will vary depending on the destination and local postal services.
Depending on your country, your order may be subject to customs duties, import taxes or additional handling charges.
Any applicable charges not collected at checkout may be payable by the customer, subject to local law.
We recommend checking your country's import requirements before ordering.
About Red Fox Custom Crafts
We're a small, family-run business based in Manchester, UK, specialising in handmade personalised gifts, signs and keepsakes.
Using a combination of laser engraving, precision cutting and UV printing, we create unique products that are made with care and attention to detail.
Every order means a great deal to us, and we're incredibly grateful that you choose to support our small business.
**Thank you for shopping with Red Fox Custom Crafts!**
