Featured items
All items
Announcement
Reviews
About SagenScriptDesigns
Shop policies
Accepted payment methods
Returns & exchanges
More information
Frequently asked questions
1. Do I receive a physical item?
No — all items in my shop are digital downloads only. You will not receive anything in the mail.
2. How do I download my files?
After purchase, Etsy will provide an instant download link. You can also find your files under:
Profile → Purchases & Reviews → Download Files.
3. What file format do you provide?
Most designs come as high-resolution PNG files with a transparent background. If a listing includes additional formats, they will be noted in the description.
4. Can I use your designs for commercial purposes?
Yes — you may use my designs for small business commercial use, including finished physical products (shirts, mugs, bags, etc.).
However, you may NOT:
Resell, share, or distribute the digital file
Upload the design to any print-on-demand sites as-is
Claim the artwork as your own
5. Can I alter the design?
You may make minor adjustments (resize, add text, change colors, etc.) for your finished products.
You may not alter the design and resell it as a new digital file.
6. Do you offer refunds on digital items?
Because the files are digital and automatically delivered, refunds and cancellations cannot be offered.
If you have any issues with your download, just message me — I’m happy to help!
7. My file won’t download / looks blurry — what do I do?
Please contact me right away! I can resend the file, provide alternate versions, or help troubleshoot. Your satisfaction matters.