TheSheepskinFactory
Sheepskin Footwear, Clothing, & Home Furnishings
Announcement
20% Off When You Buy 3 or More Items!
Get Mom something nice for Mother’s Day! =)
PROMO ENDS SOON!
Featured items
Items
All Items
Reviews
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Pamela on May 2, 2024
5 out of 5 starsPerfect for the chairs for my cabin to keep our buns warm while sitting at the table.
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Patricia on Mar 4, 2024
5 out of 5 starsHikers wool arrived fairly quickly especially considering how far it had to come. I've not used it yet but will take it on our Camino de Santiago to ensure we don't get any blisters!
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Jenna on Feb 13, 2024
5 out of 5 starsI bought the Hikers Wool. There are instructions on how to use it which is great. I am looking forward to trying it. Its quality wool and feels nice and soft.
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Yoko on May 10, 2024
5 out of 5 starsGood quality and reasonable prices. Except it took the seller for 2 weeks to ship out the products, I'm happy with the purchase. I'll be back buying more later.
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Judith on May 9, 2024
5 out of 5 starsWarm and cosy don’t have to take them off when I put my puppy’s lead on
About TheSheepskinFactory
Our Story
Production partners
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Natural
QLD, Australia
Auskin benefits from the unique natural environment and animal husbandry in both Australia and New Zealand. We source premium natural sheepskins from New Zealand and Australia, as well as other exotic natural fibre products such as our stunning Alpaca handcrafted in Peru.
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Genuine Sheepskin Rug
New Zealand
Sheepskin tannery since 1879
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New Zealand Made Products
New Zealand
Etablished in 1969, it is a 100% New Zealand owned business. Products are 100% grown, sourced, designed and manufactured in New Zealand and licenced under the New Zealand FernMark™. Lic. No 100145.
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EB Tolley
Auckland, New Zealand
Manufacturer
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Natural Sheepskin
New Zealand
Fibre By Auskin is part of Auskin Group of Companies with a history in tanning, manufacturing, and distributing natural sheepskin products globally.
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Sheepskin Footwear
New Zealand
Genuine Sheepskin Footwear
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Knitting Company
Auckland, New Zealand
Manufactures Possum Merino Knitwear Products
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New Zealand made knitwear and accessories
New Zealand
New Zealand's leading producers of luxury New Zealand made knitwear and accessories. The business has continued to transform and now combines world leading knitting technologies and processes with specialised yarn to produce a range of luxurious knitwear.
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A Knitting Company
Auckland, New Zealand
Manufacturer of Possum Merino Knitwear
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Genuine Sheepskin Rug
New Zealand
Naturally soft sheepskin rugs are crafted from superior quality New Zealand and Australian lambskins, less than one in ten sheepskins processed are considered good enough to carry the Gold Star label.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
Privacy policy
More information
Frequently asked questions
Returns & Exchanges
We know that buying online can be a delight or a disappointment. For your peace of mind, we are happy to offer an exchange or refund to the value of the purchased goods subject to the following conditions;
-You inform us by email the reason behind the return/exchange.
-We receive the item back within 30 working days in original, sellable condition.
-Item is clean, unworn, and all original tags attached.
-Include proof of purchase, order/reference no., and if possible, a copy of the email correspondence.
-Include a prepaid bag in the post for items you wish to exchange.
-You shoulder the full cost of shipping.
-Refund, if applicable, is made thru the original form of payment within 7 working days.
Change of Mind Purchases
For change of mind purchases, the customer can return the product for a full refund. However, the shipping and handling fee incurred in the process will be deducted ( Fees for Auckland Region: $8 , Outside Auckland: $12). Return Postage should also be shouldered by the customer.
The following conditions apply:
-You inform us by email the reason behind the return/exchange.
-We receive the item back within 30 working days in original, sellable condition.
-Item is clean, unworn, and all original tags attached.
-Include proof of purchase, order/reference no., and if possible, a copy of the email correspondence.
-Include a prepaid bag in the post for items you wish to exchange.
-You shoulder the full cost of shipping.
Faulty Items
If item purchased is faulty, we will provide a remedy as required by the Consumers Guarantees Act.
> Email us photos to enable us to assess the fault.
> If the product is deemed faulty, we have the right to choose the best remedy- repair, replace, or refund.
> We will also shoulder the postage costs incurred in the process.
Return Details
Postal Address:
Online Returns
The Sheepskin Factory
34 Barrys Point Road,
Takapuna, Auckland 0622
New Zealand
Product Guarantee Part 1
All sheepskin and woollen products are warranted to the original owner for one year against defective materials and workmanship. If faulty merchandise is purchased, we’ll repair the product without charge or replace it at our discretion. This though does not extend to problems that may arise from damage caused by accident (e.g. Spilling wine on article), improper care (e.g. Article soaking in water for too long), negligence (e.g. Pets chewing on article), normal wear and tear, or the natural breakdown of colours and materials over extended time or use.
Product Guarantee Part 2
Slight dye transfer may occur with darker coloured sheepskin during the first few wears. Lighter coloured ones may pick up inks from clothing with which it has come in contact with. Exposing the sheepskin in the sun for too long may also cause some discolouration. This is not covered under the manufacturer’s limited warranty.
Because sheepskin, wool, and possum fur are all natural products, there may be some irregularities and variations in colour, texture, fit, and wear. These traits are characteristics of fine natural products and add beauty to the character of our footwear, apparel, and rugs.
These irregularities and variations are not covered under the manufacturer’s limited warranty.
Terms & Conditions
For our Terms & Conditions, please visit our website:
https://www.thesheepskinfactory.co.nz/terms-conditions/
Shipping Cost, Method and Times
Please see:
https://www.thesheepskinfactory.co.nz/shipping-delivery/
Care instructions
For detailed instructions on how to care for your product, please refer to:
https://www.thesheepskinfactory.co.nz/care-instructions/
Seller details
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