GREECE: Via Speedex courier
COUNTRIES BELOW: All orders above 60€ are shipped via TNT courier (remote areas & islands excluded)
Austria
Belgium
Bulgaria
Czech Republic
Denmark
Finland
France
Germany
Hungary
Ireland
Italy
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Spain
Sweden

REST OF THE WORLD: Unless shipping upgrade is added, shipping is via national post service. Tracking number included (recipient signature may be necessary). Insurance is NOT included. Please notice delays are possible.

SHIPPING UPGRADE:
https://www.etsy.com/listing/1007891511/shipping-upgrade

SHIPPING COST: Free shipping is valid only for the first time. Any further shipping required will be charged (unclaimed packages, wrong address, exchanges etc)

Contact us & ship back within 14 days.
We can't accept returns for custom orders.
Please mark "RETURN" on the package.

Refund are issued after receiving & inspecting the product. No refunds on lost items nor on shipping upgrade cost.

The item must be in its original condition (new/clean/no smells) & original packaging otherwise any loss in value will be deducted from the refund.
Any possible incurring taxes/duties will be deducted from the refund.

Buyers are responsible for return shipping procedure, costs, damages and losses during transit.
We strongly advise you to keep any documents, tracking info and a photo of your package.
Please provide us with receipt/tracking number.

Feel free to contact us for any advise and assistance 😊

DAMAGED PACKAGE: Please take a photo of the packaging and the content as it was delivered and contact us asap.

WRONG ADDRESS/UNCLAIMED PACKAGE:Any unclaimed package that is sent back to us, will only be reshipped after the payment of the shipping cost.
No full refunds for unclaimed packages.

LOST PACKAGE: If you have not received your order AFTER the estimated delivery date, please contact us mentioning your order & tracking number.
We are not responsible for any lost or stolen packages after they are marked as delivered. Check with your local carrier, neighbours, members of household and file police report if necessary.

- All products are 100% handmade and designed by Marya Kovani.
- Please make sure that the dimensions of the item are within your expectations before you order it.
- Use a tape measure and compare the dimensions to a bag that you already have.
- If you would like any dimension modified, please contact me.
- All products are cruelty free :)

We love to have your feedback and we love to improve!

We will be happy to have your review/comment/concern/observation/suggestion/request.

Email: info@sakkahandmade.com

Automatic translation of store's content is enabled for the accomodation of visitors. If you are viewing an automatic translation of the store, please make sure to also check the original version to avoid any misundestandings and wrong translations. For any questions do not hesitate to contact us.

We do our best to present the products accurately in the photos but please keep in mind that the colours may appear differently according to your computer screen.
If you would like some extra photos, please contact us before you place your order.

The personalization field is active only as a field to input a phone number for the shipping details and not for actual personalization on the items.
Unfortunately, Etsy does not always show the personalization instructions. Sorry for the inconvenience.
Please include a phone number for the shipping voucher.