All orders come with a care packet which includes activator powder and an instruction card. If slime arrives sticky, follow directions on the care card.
Slime should not be played with by children under the age of 7, without adult supervision.
Keep slime away from pets, infants, furniture, and clothes.
NOT EDIBLE!

For any further questions, contact us at kgotslimes@gmail.com

Once you place an order, an email will be sent to the email you have provided with your order with a confirmation number of your payment. Once the item is shipped (within 3-5 days) another email will be sent with a tracking number for you to track your package.

Once we have received and confirmed your order payment, US domestic customers should expect their order to arrive within 1-2 weeks (not including processing time). For international customers outside of US, it may take up to two (2) months depending on where you live.

Please email us if your order does not arrive within the approximate/expected time frame (kgotslimes@gmail.com) if your order is lost due to the problem with the carrier (USPS) we will fully refund your order. If your order was lost due to incomplete or wrong address, we will are not responsible for those packages.

We do not accept any returns or exchanges since slime is a handmade product and can change its consistency overtime after uses. If you have any questions please refer to the care instructions card and if you still have questions please email us at kgotslimes@gmail.com

Due to the manufacturing/production of our handmade product, we do not allow any cancellations. All sales are final.

We package our slimes in a bubble mailer & bubble wrap to avoid this situation. However, there are chances that your slime could still be damaged. Please email us at kgotslimes@gmail.com with a full picture of the package, slimes, and your order information and we will provide a solution to you typically within 3-6 days.
Claims for damaged or missing items must be reported immediately or within five days of your receipt of your order. The time frame is made to insure a solid proof is shown.

Yes, I make sure to wear gloves while making and preparing your order. We sanitize before putting in a bubble mailer. I also make sure to sanitize the bubble mailer after it is sealed.

Slime can become hard due to cold weather or if you add too much activator. I recommend adding lotion to white glue base slime, for a clear base slime use clear hair gel.
You can also add warm water to help get it softer.
Another trick is to add it to the microwave for 5 seconds- use parental guidance.
Or you can put in the sun for a few hours or a warm area in your house.
Message me for more tips- or check the back of the borax instructions.

Slime can become sticky due to enduring heat during transit, or simply breaking down over time. This can be easily fixed. In every order, we include a care packet that comes with a packet of activator powder and an instruction card. Make sure to store the solution in a marked container for future use.
Do not offer returns or replacements.