** Jewellery tarnished over time by everyday wearing or bathing is not returnable, refundable or replaceable. All plated materials are not solid precious metals and are susceptible to oxidation. Your jewellery is a special handmade piece so please take care accordingly and enjoy! **

Royal Mail do not offer tracking as standard. Up graded shipping to signed for or tracked is an additional cost, and is listed as an upgrade where applicable at checkout.

Delivery may be affected by postal service delays, which are outside of my control. Late delivery of your order will not amount to a breach of the purchase/sale contract unless both you and I have agreed otherwise in advance in writing.

Unexpected non-delivery of item(s) should be reported to me within 30 days, allowing enough time for delivery and inquiries to be made.

Items returned through non-delivery to an address or non-collection from a postal depot will incur a redelivery charge. I will deduct p&p from refund if item is returned due to non collection.

The times below are only an estimated guideline for delivery of your items. All shipments can be delayed by customs for up to 3 times longer than these estimates.

Most UK Customers can expect their orders within 5 working days after dispatch.
Most EU Customers can expect their orders within 7-14 working days after dispatch.
Most US/Canada Customers can expect their orders within 10-21 working days after dispatch.
Most AUS/NZ/World Zone 3 Customers can expect their orders within 14-28 working days after dispatch.

When returning any item, please ensure you clearly mark as a return, as any customs fees incurred will be deducted from any refund due.