ESRDesignCo

Privacy Policy
Introduction
Your privacy is very important to us. This privacy policy outlines how we collect, use, and share your personal information when you purchase an item from our Etsy shop, contact us, or otherwise interact with our services through Etsy.com or its related platforms.

Information We Collect
To process your order and provide our services, we may collect the following information (authorized by Etsy):
• Personal Information: Name, email address, and postal address.
• Payment Information: Handled securely by Etsy; we do not directly access payment details.
• Order Details: The specifics of your purchase.
• Additional Information: Any extra details you provide for custom orders (e.g., personalization requests).
Why We Need Your Information and How We Use It
We collect, use, and share your information for several reasons:
• To Fulfill Orders: To process and deliver your purchase, provide support, and address disputes.
• Consent: When you explicitly agree, such as signing up for marketing (you can revoke consent anytime).
• Legal Compliance: To meet legal obligations, such as tax reporting or responding to court orders.
• Legitimate Interests: To improve our shop and comply with Etsy’s Seller Policy and Terms of Use.
Information Sharing and Disclosure
We share customer information only when necessary and in limited situations:
• Etsy: Information is shared to comply with Etsy's Seller Policy and Terms of Use.
• Service Providers: Trusted third parties (e.g., shipping carriers) receive your information only to fulfill your order.
• Business Transfers: If the shop is sold or merged, your data may be shared as part of the transaction (as permitted by law).
• Legal Compliance: Information may be shared to respond to legal processes, prevent fraud, and protect safety.
Data Retention
We keep your personal information only as long as necessary:
• Standard Retention Period: Typically, data is stored for 7 years to meet legal and tax requirements.
• Deletion Requests: Data can be deleted earlier upon request, except where required for legal reasons.
Transfers of Personal Information Outside the EU
If applicable, your information may be stored or processed in countries with different data protection laws (e.g., the United States). To safeguard this data, we rely on approved frameworks such as Privacy Shield certification.
Your Rights
If you reside in certain regions (e.g., the EU), you may have specific rights related to your personal information:
• Access: Request a copy of the personal data we hold about you.
• Amend or Delete: Correct or request deletion of your personal data (unless required by law to retain it).
• Object to Processing: Decline certain uses of your data, such as for marketing or based on legitimate interests.
• File a Complaint: EU residents may lodge a complaint with their local data protection authority.
How to Contact Us
For EU data protection laws, I, Emma Rhodes, act as the data controller of your personal information. If you have questions or concerns, contact me at:

Email: emmasrhodes@gmail.com
Mailing Address:
Emma Rhodes
206 Fawns Path Cir.
Newport, NC 28570
USA
This privacy policy may be updated periodically. For the latest version, please visit our shop’s policies section.