When you order a personalized product, we will inform you while your product is being prepared. We will share the screenshot of your product's design with you. So if you want to make changes, you'll be able to.

We manufacture our product from 1.5 mm high quality steel and using harmless electrostatic paint. We produce our products in black, white, gold and silver colors. . If you need a different size or colour, please feel free to contact us.

We prepare your order for shipping within 1-3 business days after your purchase.
We ship our orders worldwide via FedEx or DHL Cargo companies depending on the region.
In this way, we want your order to reach you as soon as possible, wherever you are in the world. Generally, your package will reach you within 2-5 business days (except for very remote areas).

After your order is shipped, we will e-mail you the information about which cargo company we shipped it with and the tracking number. You can track your order on the official websites of FedEx or DHL Express shipping company.

We package our products carefully to ensure that they reach you without any problems, and we are very assertive about this. Unfortunately, such things happen occasionally, but don't worry, we can send you a new one based on the damage and give you a partial refund if you accept it. For this,
Check your package during cargo delivery.
In case of noticeable damage, impact or breakage in the cargo package or product, you must have the cargo officer prepare a damage assessment report. For damaged cargo, cargo officers are obliged to keep a record.

We do accept returns in the first 14 days after your purchase but unfortunately, we don’t accept returns on orders which have gone 14 days after the purchase.

Details of our return procedure;
If it is decided to return the product, the shipping fee is borne by the customer and the product is sent back to the seller. When the product reaches the seller, the seller returns it to the buyer by deducting the shipping costs incurred in the first shipment and the customs fees incurred due to the return from the amount paid by the buyer for the product.

Any sort of shipping cost is non-refundable on returns.

All customs clearance costs and taxes are the buyer's responsibility. Returned packages are subject to a return process if the buyer does not accept the package due to customs clearance.

Buyers are responsible for the accuracy of the contact and address information required for package delivery. Packages that do not arrive due to incorrect address information are subject to the return procedure.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company KARAEN METAL SAN.TİC.LTD.ŞTİ is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register-ZSVR) with registration number DE1859063866337. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.

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Please remember you are responsible for all tax, duty, VAT, GST/PST, inbound customs fees or Royal Mail charges assessed by your country upon delivery, and these are not included in the amount you pay when you complete your purchase through Etsy or PayPal.
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Customs duties are determined by the laws of each country or region. Usually every country has a customs limit if tax will be applied. For purchases below this limit, tax is added to the product price and collected from the buyer. Etsy passes this fee on to customs authorities. Customs fees for purchases exceeding the limit are determined by the cargo company's declaration to the customs authorities. The cargo company collects the customs fee by invoicing it to the buyer and transfers it to the customs authorities.
As a seller, it is not possible for me to know in advance which region the buyer is from or what he will buy. Therefore, I can only give a warning.
You can get detailed information from your local customs authorities or websites.