Custom orders are welcome and we are happy to try and accommodate any requests you may have. Please be as accurate as possible with custom measurements as we can not be held responsible for any wrong measurements submitted.

The phone number is required for the courier service and greatly facilitates timely delivery. If the courier company has problems with the delivery of the parcel and can not contact the customer, the shipment might be sent back to us.

Please check your custom order immediately upon receipt of it, and alert us straight away to any damage, within 14 days.

As a seller, I bear no responsibility for a wrongly addressed package [because of a wrong address entered by the customer].

We can not take any responsibility for an incorrectly installed wall mural, so if you need any advice about installation we are always happy to help.

We always add a few extra centimeters to our custom orders to account for any wall irregularities.

We know interior designers are going to love our murals, so if you are an interior designer interested in a partnership please contact us

It is very important to ensure that your wall is ready for a wall mural. Correct preparation will result in an easier, more straight-forward installation and that your wall mural will correctly adhere to the wall. Adequate preparation will also mean that in the future, removing your wall mural will be as trouble free as possible. Please ensure that your wall is correctly primed and sealed before hanging your wall mural if required.

Yes. All our pre-pasted murals are supplied in floor to ceiling panels. The length of each panel will match the height you have selected or ordered for your wall mural and each one simply overlaps the adjacent panel during installation. All of your panels widths will range from 50cm to 80cm depending on the size. An installation guide is included with each mural order.

Yes, with care, you can wipe clean your wall mural. Simply take a clean, damp sponge or lint free cloth and wipe gently using warm water. Do not use chemical detergents on your wall mural.

Our self-adhesive wall mural are designed not to damage your wall when you remove it, based on it being installed on a wall that is correctly prepared.

This rarely happens, however we are able to print individual panels if required. If this happens to you, please contact us for assistance and we will be happy to help.

We ask that you please check your order as soon as it arrives, regardless of whether you intend to install it straight away. Let us know immediately of any damage. We allow 14 days from delivery to notify us of any damage. We always ask that in the first instance you give us an opportunity to replace the damaged panel(s) but within the 14 day period you are also able to request a refund instead.

For custom orders that arrive damaged the first step will always be to replace the panel(s) as we do not refund custom orders.