Yes, please feel free to contact us with any questions, concerns, or feedback about our products or services. Whether you need guidance, have suggestions, or wish to discuss an idea, we're here to listen and help. Our commitment is to support you and consider your input as we continuously improve. Contact us anytime through the etsy website.

Our products are 100% handmade, crafted from the finest materials and steel. We continuously produce our bestsellers and some of the tools, but other tools are only created upon receiving an order. Rest assured, we do our utmost to complete these as quickly as possible and aim to dispatch all orders within 2-7 days.

We are open to wholesale inquiries. Please reach out to us directly for further details regarding wholesale opportunities.

Regardless of the situation, we encourage you to contact us if you have any questions or concerns. We are committed to providing excellent customer service and will do our best to address your needs and find a satisfactory resolution.

Incorrect, Damaged, or Defective Items: If you receive an item that you did not order, or if an item you ordered is received damaged or defective, we are here to help. We may ask for a photo to better understand the issue. Under these circumstances, we will gladly issue a full refund or replace the item with an identical one at no additional cost to you.

Yes, we take great pride in offering custom and personalized orders to cater to your unique preferences and requirements. Our handmade shop is dedicated to crafting items that perfectly align with your vision. Please feel free to share your ideas with us, and together, we can discuss how to bring your custom creation to life.

Once your order is dispatched, estimated delivery times are as follows:
U.S. – 8 - 22 business days
U.K. – 6 - 14 business days
Canada – 10 - 24 business days
Australia and New Zealand - 14 - 32 business days
France and Germany – 6 - 14 business days
Please note that these are estimates and delivery times can vary due to factors beyond our control, such as customs delays. We appreciate your patience and understanding.

If a package is returned to us marked as unclaimed, we will contact you to discuss further actions. This may involve arranging for redelivery or canceling the order, based on your preference.

Is redelivery free?
No, redelivery is not free. The cost for redelivery will be the same as the shipping cost indicated in your original order.

How will I know if my package was unclaimed?
We will notify you via the contact information provided with your order if your package is returned to us as unclaimed.

You can track your package journey on (1) the Etsy website by visiting the "Track package" option under "Purchases and reviews," (2) or here https://www.17track.net/en or (3) directly on the Ukrainian Post website: https://track.ukrposhta.ua/tracking_EN.html (please note it shows the last place in Ukraine where your parcel was registered)

Should you have any questions or concerns about your parcel's location or estimated delivery time, please do not hesitate to contact us. Our team is here to provide you with support and assistance every step of the way. We're committed to ensuring a smooth and satisfactory experience with your purchase.

Please note, depending on the destination country, the buyer may be required to pay customs duties and VAT at the time of delivery, more details under the link

https://help.etsy.com/hc/en-us/articles/115015691007?segment=shopping

For our axes, knives, carving, and leatherworking tools, we utilize high-quality 52100 steel, renowned for its outstanding durability and cutting performance.

For the handles of our tools, we select ash wood, prized for its strength and resilience. Ash is an ideal complement to the hand-forged and hardened 52100 steel, ensuring not only perfect cutting properties but also enhanced rust resistance. This combination guarantees that our tools are not only effective but also long-lasting.