Your order will be wrapped and shipped in term marked as "Ready to ship". This is the processing time needed for your order to be made! For usual estimated times of delivery see the Shipping section.

I ship my products from Poland and use postal services "Poczta Polska" with tracking info available. This is the cheapest and one of the most reliable ways of shipping.

The countries to which delivery is carried out by this service are indicated in the Shipping section.

Please, contact me if your country is not indicated in the list, or if you need an express delivery and I'll check for the best offers from other postal couriers.

Even though I'm not responsible for any postal delays, I do my best to track and provide any available information about shipped orders.
The package can be claimed as lost if it is not delivered in 30 days. Please, contact me and I'll make a complaint to Poland Postal Services for investigation. Replacement or refund will be offered to you.

Packages returned to me as unclaimed or because of the incorrect address provided with the order will be refunded minus the shipping cost. In this case, it has to be resent you'll receive an invoice for the shipping cost.

If your order includes a FREE SHIPPING item(s) in case of return FlammeaHandmade is not responsible for, the refund is issued after charging a restocking fee of €5.

Canada: 6-8 weeks
United States: 6-8 weeks
Europe: 7-18 business days
Australia 6-8 weeks

I'll do my best to meet these shipping estimates but cannot guarantee them.

Warning: the real color of the item may be slightly different from the pictures on the website caused by many factors such as brightness of your monitor and light brightness.

Phone case size. Most of the things are made to order, which means they'll be made after the order is received. I make a brand-new product according to the customer's personal needs. In each listing, there's a list of the most popular sizes. If you don't see your size, please contact me. More info is available in the listing description.
WARNING
I crochet the case to the size of the smartphone so that it is like a “sock”.
If you plan to use a cotton case along with a plastic or silicone case:
1. for order choose your phone model from the drop-down menus (If your device is not in the list, choose one of the "OTHER" options best fit for your phone)
2. at the checkout text box specify the desired size of the case height/width + thick

Handmade products require more gentle care than factory ones. The method of care depends on the composition of the yarn from which the product is knitted.
The gentlest care: soak the product in warm water at about 30 degrees using liquid detergent for 15 minutes, then rinse well in water of the same temperature, wring it out slightly (do not twist) and lay it on a horizontal surface to dry.

You will find more detailed information about care in the announcement.