Welcome to AVINZIA! Discover a stunning collection of handmade affordable, tarnish-free 18k gold filled jewelry featuring exclusive designs.
• Click here to explore our shop: https://www.etsy.com/shop/AVINZIA

NECKLACE MEASUREMENTS
• Most of our necklaces come in a standard length of 16”/40cm with a chain extender of 4”/10cm for comfort and better adjustment. If you need a custom length, please contact us before placing your order.

CUSTOMER SERVICE:
• We pride ourselves on our quick response time, so don't hesitate to reach out with any questions before placing your order!


RETURNS AND EXCHANGES:
• All sales are final.
• We offer store credit and exchanges within 14 days of delivery.
• Processing time for exchanges takes 3-5 business days after delivery.
• We reserve the right to refuse returns that don't meet our criteria.


ADDITIONAL OPTIONS:
• We also sell charms separately if you prefer!
• Not sure about the size? Reach out to us before placing your order, and we'll provide all the details you need.


CUSTOM ORDERS AND OUT-OF-STOCK ITEMS:
• Looking for a custom item or your favorite product is out of stock? Get in touch with us!


ORDER PROCESSING AND SHIPPING:
• After cleared payment, expect 1-3 business days for order processing (excluding shipping time).
• Some items may take up to 4 weeks if pre-sold or wholesale purchases. Contact us for clarifications before ordering.
• For international orders, customers are responsible for any import taxes or duty fees. We are not responsible for the package once it leaves the USA safely.
• It's the buyer's responsibility to provide a phone number for contact.
• Our standard shipping in the US is via USPS Ground Advantage, with upgrades available during checkout.
• You'll receive an email notification with your order status and tracking number once shipped.


JEWELRY MATERIALS AND WARRANTY:
• Our jewelry is made of a zamak base (zinc, magnesium, aluminum, copper).
• All our jewelry is 18k gold filled with a double coating of Italian varnish.
• It comes with a 1-year warranty.


ADDRESS ACCURACY AND LOST PACKAGES:
• Please ensure the accuracy of your shipping address.
• We are not liable for issues due to misspelled or incorrect addresses provided by customers.
• Additionally, once a package shows as delivered, we are not responsible for any lost packages.


CONTACT INFORMATION:
• Feel free to contact us with any questions or concerns. Your satisfaction is our priority! Our e-mail is avinzia [!at] outlook.com


CARE INSTRUCTIONS:
• We always recommend anything that is not solid gold to avoid liquids, perfumes and lotions. Don’t worry our beautiful pieces will hold up to the elements of daily life, but remember they are NOT SOLID GOLD!
• We want our products to work for you, not the other way around! To maintain that it is important to keep your jewelry clean! Without doing so, your pieces can become temporarily darkened due to buildup. To clean use a soft cloth or microfiber towel to wipe away dirt and oil buildup after use, and remember KEEP YOUR JEWELRY DRY!
• We always want you to sparkle baby, but without proper care there is always a higher risk of fading or buildup!

HAPPY SHOPPING ;)