Our products require 2 to 3 business days for production, and we immediately take them to the shipping office. You can check the approximate delivery date for each product, depending on the shipping method you choose and the country you live in.

Delays at post offices can cause your order to arrive late. While these circumstances are beyond our control, if your selected certified (tracked) order and it does not arrive within 6 weeks after its shipping date, please let us know and we will provide you with a full refund or replacement.

When you place your order, you can choose from several shipping options: regular and certified (with tracking number). Regular shipping does not have tracking, and we cannot be held responsible for lost packages. In the case of certified shipping, we do provide a tracking number, which will be given to you when your order is marked as 'shipped'.

An update will be displayed as long as it is provided by the postal services.

Customs may hold your shipment because they require more information. In this case, they will contact you.

If you received a broken or damaged item, please send us a photo of the product within 24 hours after delivery to receive a replacement.

Unfortunately, there isn't much we can do once the order is marked as 'delivered'. In some cases, even though the order is marked as 'delivered', it may take several days to arrive. We also recommend that you contact your local post office.

No. The use of our products is for personal use only.

Of course! Send us a message and we'll see what we can do.

If you want a larger quantity of our products than what is listed in the store, please contact us through Etsy or at the email info@capycraftshop.com