We provide tracking on all purchases here. All tracking is provided and depends on the available shipping agents at the time for dispatch. Follow or track your items by yourself (your responsibility) as we cannot always rely on ourselves on each every order made. Not unless there is unnecessary pending reasons along the way.

We don't accept refunds or returns but we can do replacement on items purchased from our store; provided that the items is or damaged unintentionally upon delivery.
We have a 14-day replacement policy, which means you have 14 days after receiving your item to request for a replacement.

To be eligible for a replacement, please provide us photos / images in a specified manner; mainly areas where the damages incurred with your detailed explanation with your item. You’ll also need the receipt or proof of purchase. To start a replacement, you can contact me here.

If by chance, you don't receive your item within estimated dates. Shipping agents will contact you via EMAIL for corrections on address, OR message me right away so I cant help too. If this wasn't resolved within 10-14 days (after the estimated timeline indicated within the time of your purchase of NOT receiving your item) - Sorry, NO replacement (if your address was an ERROR). As we only follow the recipient's address of their billing purchase here on Etsy. Only way we can serve you better is a discount.

We can ONLY replace eligible cause in an "express shipping" free of charge if it is resolved in a timely manner.

NO REPLACEMENTS for a wrong address.