Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!

Except from this policy are EU Countries where the law permit a min 14 day of return after purchase.

Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. Thank you for understanding!

The best way to make sure that your colors are matched as closely as possible is to send a)
photos or b) links to items or colors that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order.

There are no refunds since every item is custom, except customer from EU Countries.

All orders will be processed in our standard 1-10 business days.

CSByPetcu is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean,
and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try
it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the
correct size.

A mockup file is a digital image file that you can edit by using computer software such as
Photoshop, Canva, Design Space and other photo editing softwares. Our Mockup files are Flat
JPG files and will not have any of our watermark or design on the actual images you'll receive
so you can easily just add your own designs on it. What are the sizing details? What if it doesn't
fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to
select the correct size