We can provide helpful care instructions with all our feather products to help make the products last a very long time with proper maintenance upon request. If you are interested in this information, send us a message and we are happy to sen you all the information we have:).

We also supply "How To" guide for our feather hair extensions bundles.

If you do have any specific questions, please send us a message and we'll be happy to answer them for you:).

We do offer gift wrapping and packaging for a $5 fee.

We are happy to supply wholesale to our customers. We currently supply a few local shops and even some places overseas.

Please send us a message and we're happy to answer any inquiries you may have!
Also check out our Website for the official Wholesale Application.
www.thefeathersmiths.com

We take returns within 7 days of a product being delivered and reshipped to us. We DO NOT offer refunds on shipping costs, only on the products.

* The cost of return shipping with be at the buyers expense*

**If a product is lost in the mail, we will always attempt to find the product or replace with a new one. However if the product continues to get lost, we will offer a refund at this point.**

We love receiving custom orders! Some of our best work has come from people approaching us with feathers from their own birds. If you're looking for something custom done, please reach out to us:).

See on our website some of the custom orders we've done so far:
www.thefeathersmiths.com

Our feather goodies range is all shapes and sizes.

Since we are living in Australia, most of the sizing is done in "mm" or "cm" however we try our best to convert that to "inches" so everyone can read the measurements easily.

If the buyer provides the wrong shipping information and the parcel has already been sent, the buyer is NOT eligible for a refund or and exchange. If the item is later returned to us by the post service, we are happy to reship it at the buyers expense.
Please double check all of your information before purchasing items online.